Galaxy S2 shutting off in idle mode

Contributor

Galaxy S2 shutting off in idle mode

Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.

I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that. 

If anyone has any suggestions, that would be greatly appreciated.

I have a Samsung Galaxy S2 i777.

Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either. 


Message 1 of 620 (56,681 Views)
Voyager

Re: Galaxy S2 shutting off in idle mode

Adding my voice to the chorus.  As for everyone else, this started happening with the 4.0.4 upgrade.

 

I'm stuck between a rock and a hard place.  With 4.0.3, Bluetooth syncing with my Toyota was broken.  I lived with that for 6 months waiting for the 4.0.4 upgrade.  The upgrade fixed the Bluetooth issue, but I am now experiencing the SOD.  It happens once or twice per day on average, although yesterday I think I saw it 5 times -- I lost count.

 

So, I can now listen to my music/audio books in my car -- Smiley Happy -- assuming my phone stays up during my drive -- Smiley Mad

Message 211 of 620 (3,391 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

@leblanc61

 

Your problems can easily be fixed by doing a "factory reset". Oh wait.... just kidding. Seriously though, that is all anyone here claiming to be an expert is going to tell you to do.

 

If jamileh spent an hour looking at the messages on this forum like I have, she would see that there are literally hundreds of people with AT&T Galaxy S2 phones experiencing identical symptoms of the "sleep of death", ie. phone getting warm, requiring a full boot sometimes more that once a day. Jamileh though has decided that being naive and acting like this isn't occurring is the best approach. However, you may just as well call all of us stupid.

 

My contract ends this fall and I have been with AT&T for over 10 years. I am not renewing. Jamileh, are you going to ask me again to just tell you what my trouble is? Reread this post. There is a big problem with version 4.04 update! Period! Read all the messages and that is evident. Now why AT&T chooses to instruct all the CSR's to ignore this and pretend that everyone has a different problem and that a factory reset is all that is needed (sorry, that did not work along with all the other magic fixes).

 

I may end up going to a company that is no better but at least AT&T won't get my money and it's ok if they don't care. That attitude does not win in the long run. Look at Rim (Blackberry).

Message 212 of 620 (3,360 Views)
Highlighted
Mentor

Re: Galaxy S2 shutting off in idle mode

After not seeing the SOD for days at a time, for the last 4 days it's been every day, several times a day. It's getting worse, for me at least.
Message 213 of 620 (3,351 Views)
Former Community Manager

Re: Galaxy S2 shutting off in idle mode

[ Edited ]

Please review the thread and look for my posts in it. I have both acknowledged and responded to the issue in question. 

 

I am sorry that you're having this issue but this type of dicussion is neither helpful nor constructive. 

 

Please review the Community Forum Guidelines so you can productively participate in our community. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 214 of 620 (3,350 Views)

Re: Galaxy S2 shutting off in idle mode

I just spent over 2 hours on the phone with Customer support and there is still no fix available, I told her I wasnt interested in a warranty phone and that I tried the master reset etc..etc.. etc... and nothing works, I told her about the patch that was mentioned in earlier posts and she said she dosent know anything about that, but that dosent mean that there isnt something in the wind, needless to say I told her that since I cant use my phone 50% of the time that I wanted a 50% service credit. low and behold she went a step beyond and gave me a months free service and told me that if there isnt a fix by the end of the month to call back and ask for her specifically and we will go forward from there.

Message 215 of 620 (3,265 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode - UPDATE #1

Please refer to my post #168 for details on what done so far.  Basically, disabling software and waiting to see how long before it goes SOD.

I'm up to over a dozen SOD on TWO phones... ATT sent me a new one once already.  Clearly, they have no idea how to fix this so they are stalling.

 

Today, after 3 full days from all the software disabling I did... boink SOD.  I was sad, thought I was making progress   Smiley Sad

 

So, now, I have turned off all Power Saving Mode features.  NO power saving, that I can find, is turned on.  Theory:  Since it's a SOD, perhaps it has to do with the app managing power and sleep modes.  Hard to say. 

 

If anyone is an expert on the power saving apps and features they might help by chiming in on  1) what are ALL the critters involved  2) have they already tried this and it didn't help?

 

I can NOT believe ATT has not found a fix for this... I guarantee you there are thousands of us out here suffering. 

 

Stay tuned...

Message 216 of 620 (3,242 Views)
Mentor

Re: Galaxy S2 shutting off in idle mode - UPDATE #1

[ Edited ]

Dear AT&T,

Not to be a horses behind but - how about you folks Please review the 300 complaints and customers begging for help so you can productively participate in our community.  Oh yes, that we pay for and expect to deliver a reliable and usable service.

Message 217 of 620 (3,208 Views)
Contributor

Re: Galaxy S2 shutting off in idle mode

Adding my voice to the chorus. If ATT/Samsung knows what is happening then could they please share with us.

Message 218 of 620 (3,121 Views)
Contributor

Re: Galaxy S2 shutting off in idle mode

Agreed, the stock build needs a crash log.

Message 219 of 620 (3,118 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

> re: asking for credit

 

What a great idea, I must admit that this maybe the most efficient way forward.

I am going to call ATT and make a similar request, or tell them to give me a phone that works, like a Galaxy S3

 

This issue breaks the essense of the device, the ability to receive calls. If I can not receive phone calls,

what the point? I hate to admit it, but every phone has and will have software and hardware issues, but

ability to receive phone calls is where one should draw a line.

 

I highly recomment that all with this problem do following:

1. create an account on this forum and leave a message for ATT

2. call and request credit

 

good luck

Max

Message 220 of 620 (3,100 Views)
Teacher

Re: Galaxy S2 shutting off in idle mode

 Please remove the check mark, this issue has not been fixed at all, i finally recieved my 3rd pone, with 4.0.3 and running very well, not sod, drop callls, ect..

Message 221 of 620 (3,094 Views)
Former Community Manager

Re: Galaxy S2 shutting off in idle mode

I understand and have explained that the accepted solution mark in this case is to highlight the current status of this issue. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 222 of 620 (3,073 Views)
Tutor

Re: Galaxy S2 shutting off in idle mode

I just talked to the warranty department, again, they said they did not know of the issue. I laughed and asked for her boss. He offered for me to drive to a tech center, 30 miles away, or have two replacement phones sent out. The replacement S2's would be my third and my wife's second. He said Samsung has a fix coming in a "couple weeks." I am not surprised by the ineptness of this company, definitely moving to a new provider when the contract is up.

 

Sorry to rant but I know you guys understand this "non issue."

Message 223 of 620 (3,036 Views)
Npl
Explorer

Re: Galaxy S2 shutting off in idle mode

[ Edited ]

I am experiencing these issues as well.

 

A review of the community manager's posts in this thread, explaining why the issue is marked as "Solved!"

 


jamileh wrote:

01-23-2013 11:55:00 AM

Hey guys...

Great news

We worked with Samsung to research this issue and a fix will be available in the coming weeks. I don't have any specific dates just yet but as soon as I do, I'll post them here.

I want to note that this is a direct result of you discussing this issue in the forums and telling us what you are seeing. Great job.


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02-05-2013 01:41:13 PM - edited ‎02-05-2013 01:42:24 PM


Hello,

I replied to your private message on 2/4/13 at 1:33PM, about 2 1/2 hours after you sent it. As of now, it shows unread so please click on the little blue envelope in the upper right hand corner to read that and any other private messages waiting for you.


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‎02-05-2013 02:18:21 PM


I cannot give you information that is not available. I'm sorry that I don't have additional details to provide, I wish I did.

When I do have news, I will update this thread.

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‎02-13-2013 12:42:11 PM - edited ‎02-13-2013 12:42:40 PM


Please review the thread and look for my posts in it. I have both acknowledged and responded to the issue in question.

I am sorry that you're having this issue but this type of dicussion is neither helpful nor constructive.

Please review the Community Forum Guidelines so you can productively participate in our community.

--------------
02-14-2013 10:10:23 AM

I understand and have explained that the accepted solution mark in this case is to highlight the current status of this issue.

 

 


 

Additionally, the following is from the Introducing Accepted Solutions!:

 

"We have added a feature to the community that we are very excited about and believe will be very useful for you. It is called Accepted Solutions.

 
Accepted Solutions will benefit both members seeking answers and those helping to provide them. If you are looking for an answer to your question by browsing through thread titles, you will be able to see a "Solved" icon next to posts where members have accepted a solution. Also, when you do a Search on the Community, you will also be able to see by the "Solved" icon if the post has an Accepted Solution. This will assist you to more quickly find the solution to your question, if one has been found.
 
If you are helping other members by answering questions, you will be able to see from the "Solved" icon if the member has already received a solution. You can then focus on threads not marked "Solved"."
Message 224 of 620 (3,031 Views)
Explorer

Re: Galaxy S2 shutting off in idle mode

[ Edited ]

When I called the other day, the operator told me that the update should be here by tomorrow, the 15th, and they would be in touch with me around 3:00. He implied that if the fix wasn't out by then, I'd be eligible for a replacement, as I am missing calls, some from work, which if I miss my call in time, costs me about $200 (that has already happened once). I will talk to them at that time, but if all GS2 phones are acting this way, I feel I should be eligible for a replacement phone of similar value, such as HTC One X, for example. If they say the price difference is too much, let Samsung pay for it, they have already cost me more than the cost difference between the two phones.

Message 225 of 620 (2,954 Views)
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