07-06-2012 12:21 PM
Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.
I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that.
If anyone has any suggestions, that would be greatly appreciated.
I have a Samsung Galaxy S2 i777.
Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either.
Solved by: Go to Solution.
03-29-2013 7:27 AM
As some of you have already noted, an update is available for the Samsung Galaxy SII.
The update includes fixes for devices that may become unresponsive and/or power down while sitting idle on rare occasions. It also enhances security to protect against malware vulnerability. You will receive a notification on your phone to update.
NOTE - You must have updated to Android version 4.0 to receive notification of the new software update
02-11-2013 1:50 PM
02-11-2013 2:05 PM
02-11-2013 2:23 PM
How can this be marked as solved when only "a fix will be available in the coming weeks"!!! Until it is actually fixed please uncheck that it is solved!
02-11-2013 4:34 PM
When the H is the fix coming? I, like everyone else here is fed up. Are you listening ATT/Samsung/Google? If I am forced to go to a new phone, I plan on going to a new carrier as well. Are you listening ATT?
02-11-2013 6:46 PM
02-11-2013 7:00 PM
"Go to Solution." Is that a joke? I have had the same issues since since 4.0... ATT sent me a replacement which does the same thing. After the genius at ATT told me that I had to update my wife's phone, it does the same thing. Oh how happy is she? Our contracts started in June, we will be moving to a different carrier unless something is done quickly. Horrible customer service.
02-12-2013 6:39 AM
02-12-2013 11:30 AM
I specifically registered to add to the list of people who are experiencing sleep of death issue.
As with everybody else, the problem started with upgrade to 4.0.4
02-12-2013 2:12 PM
02-12-2013 2:24 PM
I spoke directly to Samsung (when I called AT&T originally and they blamed it on Samsung and even gave me Samsung's number). Samsung rep laughed and said Samsung does NOT push out the updates, they only develop them for all of their phones, then they're pushed to all the companies that sell their phones and Google for propietary software (that we all dread!!!), then AT&T pushes the updates to us.
02-12-2013 4:32 PM