The Samsung Galaxy S24
SpartyOnK's profile

Contributor

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1 Message

Friday, July 6th, 2012 7:21 PM

Galaxy S2 shutting off in idle mode

Recently, I noticed that my phone shuts off while in sleep mode. This just happens when I don't check it for a while and the display is turned off. When I do go to check my phone, it's unresponsive, even if I hold down the power button. So far, I've had to remove the batter every time this has happened in order to reboot it.

I just don't get what the issue is. I'm probably missing phone calls because I'm not even aware that my phone is turning off. I feel like after the ICS update my phone has had issues. I already performed a factory reset last week since I was having a problem with the notifications not ringing and vibrating, and now, this is happening on top of that. 

If anyone has any suggestions, that would be greatly appreciated.

I have a Samsung Galaxy S2 i777.

Oh, and another thing, I noticed that my batter is at 95-100% before it shuts off by itself, and once it boots up again it's down to 85-89%. I also feel like it might be an issue with overheating: I noticed that my phone feels hot after I've been using it for a while, like texting or using the internet, and then I set it down to do other stuff when I notice that it's turned off. My phone usually feels really hot too, and the case I have for my phone probably does not help either. 


Mentor

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88 Messages

11 years ago

bmgoodman, check your wifi settings. Make sure "Keep wifi on during sleep" is set to "Always". I haven't had a problem with mine. I do have all the AT&T wifi apps disabled or forced close.

Teacher

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6 Messages

11 years ago

Hi, I've recently been having this probelm lately as well, and found the only solution to it is to ROOT my phone.

 

[Edited to comply with Guidelines]

Tutor

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9 Messages

11 years ago

Using samsung kies light i recently did a firmware replacement .lost my files but gained my phone back still running 4.0.4 but no shutdowns...bluetooth works....and battery life so much better ...question for att and samsung is why not suggest this in the first place?

Mentor

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43 Messages

11 years ago

 


@scot070 wrote:
Using samsung kies light i recently did a firmware replacement .lost my files but gained my phone back still running 4.0.4 but no shutdowns...bluetooth works....and battery life so much better ...question for att and samsung is why not suggest this in the first place?

What files, or kind of files, did you lose? I don't want to root my phone, but finding the firmware replacement sounds interesting. Where is the firmware replacement procedure outlined? Thanks.

Tutor

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4 Messages

11 years ago

It has now been 4+ days since I flashed to this ROM, and so far, no "sleep of death" episodes.  I have rebooted on my own a couple of times, just for good measure, but no lockups so far.  My wife told me that once she heard it make the startup sound on its own, so I assume it rebooted once on its own, but otherwise, no problem.

 

Also, with this ROM, I was able to uninstall AT&T stock/factory apps, whereas with the other ROM's, I could only disable those apps.  I also uninstalled some of the preinstalled bloatware, such as Quiklite (or whatever it was).  Nice!  (It must not be a totally "official" version of ICS.)

 

My battery life seems much better, but I'm also using a different power saver, so it's probably not all the ROM, but it's still better.  I had been using Greenpower, now using Juice Defender.

 

So far, so good.  This is working out much better for me.

 

Mark

Tutor

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4 Messages

11 years ago

Sorry, I thought the previous reply would show the link.  Again, here's the link for the ROM I'm using now:

 

http://galaxys2root.com/att-galaxy-s2/how-to-unroot-to-official-ics-on-att-galaxy-s2-sgh-i777/

 

Mark

Mentor

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88 Messages

11 years ago

I used the same ROM as alvamark.  I did do a reset before installing so it was clean.  I had also done that with 4.0.4 but it still had shut downs. 72 hours so far and not one shut down. I haven't done a reboot either. 13 hours of use yesterday and my battery still had 33% so I'm a happy camper.  I did not delete any apps, I did disable AT&T hotspots and Accuweather. Forced close on the other AT&T apps.  I'm not using any battery saver apps, just the factory one.  I do have Lookout installed.  Other than that, my phone is rooted but I have not changed any settings or deleted anything so this should not matter. 

 

It's obvious that if you want your phone to work even close to right you need to roll back to 4.0.3 or earlier.  Seems like AT&T could have told us this a long time ago.  

Former Community Manager

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5.2K Messages

11 years ago

Hey guys...

 

Great news 🙂

 

We worked with Samsung to research this issue and a fix will be available in the coming weeks. I don't have any specific dates just yet but as soon as I do, I'll post them here. 

 

I want to note that this is a direct result of you discussing this issue in the forums and telling us what you are seeing. Great job.

Mentor

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43 Messages

11 years ago

@jamileh - Thank you for taking action on this! Obviously, a lot of us will be monitoring this thread for updates on it.  And thanks for communicating what's going on, so we have some hope. 🙂

Mentor

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43 Messages

11 years ago


@jamileh wrote:

Hey guys...

 

Great news 🙂

 

We worked with Samsung to research this issue and a fix will be available in the coming weeks. I don't have any specific dates just yet but as soon as I do, I'll post them here. 

 

I want to note that this is a direct result of you discussing this issue in the forums and telling us what you are seeing. Great job.


It's really nice to know that AT&T is reading their own forums. I spoke with the NICEST customer service rep on Monday and addressed that exact issue (along with the phone issues) and here it is a couple of days later and AT&T has popped in and acknowledged us.

 

Now we're all counting on you, Jamileh, to keep us in the loop. Thanks!

 

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