Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jan 20, 2014
9:46:29 AM
View profile
Galaxy S2 no service unless in AT&T Hotspot

Weird issue, I get no phone or data service unless I am in an AT&T hotspot. Anybody know what the issue could be? 

Weird issue, I get no phone or data service unless I am in an AT&T hotspot. Anybody know what the issue could be? 

Galaxy S2 no service unless in AT&T Hotspot

5,041 views
5 replies
(0) Me too
(0) Me too
Reply
View all replies
(5)
Highlighted
0
(0)
  • Rate this reply
View profile
Jan 20, 2014 10:30:35 AM
0
(0)
ACE - Professor

Please give more details.  S2 is a somewhat older phone.  Have you had it for a while, and it just starting doing this?  Did it update the OS recently?

 

So no cell service at all (including voice and text) unless in an AT&T WiFi Hotspot area?  Does it help at all to toggle WiFi off?

Please give more details.  S2 is a somewhat older phone.  Have you had it for a while, and it just starting doing this?  Did it update the OS recently?

 

So no cell service at all (including voice and text) unless in an AT&T WiFi Hotspot area?  Does it help at all to toggle WiFi off?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy S2 no service unless in AT&T Hotspot

2 of 6 (5,024 Views)
0
(0)
  • Rate this reply
View profile
Jan 20, 2014 11:09:54 AM
0
(0)
Tutor

Hi redpoint73, thanks for trying to help...please see additional info below:

 

"Have you had it for a while, and it just starting doing this?"

Yes, I've had it 2 years or more, and it's been working fine except that I've not been able to charge the battery via the micro usb port since it get wet some time ago. I've been using an external battery charger for a 6 months or more and finally grew tired of the inconvenience of having to swap out batteries all the time. Last week I decided I's switch out the usb port for a new one and ever since, I've had no service.

 

"Did it update the OS recently?"

 No

 

"So no cell service at all (including voice and text) unless in an AT&T WiFi Hotspot area?"

That is correct, no voice, text, or data unless I'm in a AT&T WiFI Hotspot area.

 

"Does it help at all to toggle WiFi off?"

No

Hi redpoint73, thanks for trying to help...please see additional info below:

 

"Have you had it for a while, and it just starting doing this?"

Yes, I've had it 2 years or more, and it's been working fine except that I've not been able to charge the battery via the micro usb port since it get wet some time ago. I've been using an external battery charger for a 6 months or more and finally grew tired of the inconvenience of having to swap out batteries all the time. Last week I decided I's switch out the usb port for a new one and ever since, I've had no service.

 

"Did it update the OS recently?"

 No

 

"So no cell service at all (including voice and text) unless in an AT&T WiFi Hotspot area?"

That is correct, no voice, text, or data unless I'm in a AT&T WiFI Hotspot area.

 

"Does it help at all to toggle WiFi off?"

No

Re: Galaxy S2 no service unless in AT&T Hotspot

3 of 6 (5,015 Views)
0
(0)
  • Rate this reply
View profile
Jan 20, 2014 1:24:20 PM
0
(0)
Employee

Hi lukest,

 

You stated you just replaced the USB port on your phone?

 

I would suggest looking and making sure you didn't accidently plug the antennas into the wrong slots on the main board, and ensure that everything was put back together properly. Most likely this is why you are having the issue.

 

Hope this helps!

Hi lukest,

 

You stated you just replaced the USB port on your phone?

 

I would suggest looking and making sure you didn't accidently plug the antennas into the wrong slots on the main board, and ensure that everything was put back together properly. Most likely this is why you are having the issue.

 

Hope this helps!

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Galaxy S2 no service unless in AT&T Hotspot

4 of 6 (4,995 Views)
0
(0)
  • Rate this reply
View profile
Jan 20, 2014 3:19:37 PM
0
(0)
Tutor

Thank you logo412 -- I've checked and double checked the antenna, in fact I've ordered a replacement thinking that I may have damaged the original i the act of replacing the usb port. I'm hoping this is the problem but wondered if there was anything else I should be considering. 

Best,

Steve

Thank you logo412 -- I've checked and double checked the antenna, in fact I've ordered a replacement thinking that I may have damaged the original i the act of replacing the usb port. I'm hoping this is the problem but wondered if there was anything else I should be considering. 

Best,

Steve

Re: Galaxy S2 no service unless in AT&T Hotspot

5 of 6 (4,981 Views)
0
(0)
  • Rate this reply
View profile
Jan 21, 2014 1:39:58 PM
0
(0)
Tutor

new antenna does not remedy problem...

new antenna does not remedy problem...

Re: Galaxy S2 no service unless in AT&T Hotspot

6 of 6 (4,919 Views)
Share this post
Share this post