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Posted Dec 27, 2012
8:27:06 PM
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Galaxy S III Update Problem

I have been unable to upgrade my Galaxy S III to Jelly Bean and have been told by Samsung that I missed an update from AT&T that went out OTA in September. I just bought this phone two weeks ago.  When I check for updates, it says my "Current software is up to date."

I have baseband version I747UCLG1.  Apparently I'm supposed to have: I747UCLH9. Please advise!   

I have been unable to upgrade my Galaxy S III to Jelly Bean and have been told by Samsung that I missed an update from AT&T that went out OTA in September. I just bought this phone two weeks ago.  When I check for updates, it says my "Current software is up to date."

I have baseband version I747UCLG1.  Apparently I'm supposed to have: I747UCLH9. Please advise!   

Galaxy S III Update Problem

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Dec 28, 2012 11:58:30 AM
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Former Community Manager

Have you downloaded the Kies software or are you checking for the update on your phone?

 

if you haven't downloaded the software, you can learn more about it here: http://samsung.com/us/kies/

 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Have you downloaded the Kies software or are you checking for the update on your phone?

 

if you haven't downloaded the software, you can learn more about it here: http://samsung.com/us/kies/

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 28, 2012 12:27:13 PM
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I downloaded the kies software. It changes nothing. According to the articles I've read online, the OTA was pushed on 9/19/12 by AT&T. I find nothing on kies regarding this upgrade.

I downloaded the kies software. It changes nothing. According to the articles I've read online, the OTA was pushed on 9/19/12 by AT&T. I find nothing on kies regarding this upgrade.

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