Galaxy S III Update Problem

Explorer

Galaxy S III Update Problem

I have been unable to upgrade my Galaxy S III to Jelly Bean and have been told by Samsung that I missed an update from AT&T that went out OTA in September. I just bought this phone two weeks ago.  When I check for updates, it says my "Current software is up to date."

I have baseband version I747UCLG1.  Apparently I'm supposed to have: I747UCLH9. Please advise!   

1,026 Views
Message 1 of 3
Former Community Manager

Re: Galaxy S III Update Problem

Have you downloaded the Kies software or are you checking for the update on your phone?

 

if you haven't downloaded the software, you can learn more about it here: http://samsung.com/us/kies/

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 2 of 3
Explorer

Re: Galaxy S III Update Problem

I downloaded the kies software. It changes nothing. According to the articles I've read online, the OTA was pushed on 9/19/12 by AT&T. I find nothing on kies regarding this upgrade.

Message 3 of 3
You must type a description before you click preview or reply.
Share this topic
Announcements

Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!

Find out the very latest about the new iPad Pros!

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support