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Galaxy S III Update Problem

Explorer

Galaxy S III Update Problem

I have been unable to upgrade my Galaxy S III to Jelly Bean and have been told by Samsung that I missed an update from AT&T that went out OTA in September. I just bought this phone two weeks ago.  When I check for updates, it says my "Current software is up to date."

I have baseband version I747UCLG1.  Apparently I'm supposed to have: I747UCLH9. Please advise!   

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Message 1 of 3
Former Community Manager

Re: Galaxy S III Update Problem

Have you downloaded the Kies software or are you checking for the update on your phone?

 

if you haven't downloaded the software, you can learn more about it here: http://samsung.com/us/kies/

 

 

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Message 2 of 3
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Explorer

Re: Galaxy S III Update Problem

I downloaded the kies software. It changes nothing. According to the articles I've read online, the OTA was pushed on 9/19/12 by AT&T. I find nothing on kies regarding this upgrade.

Message 3 of 3
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