The Samsung Galaxy S24
brianreigh's profile

Tutor

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1 Message

Wednesday, November 14th, 2012 5:18 PM

Galaxy S III Jelly Bean

Does anyone know when ours is coming? Sprint got theirs in October, and T-Mobile is pushing out the update today... I don't understand why it's taking AT&T so long

Tutor

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5 Messages

11 years ago

Give up on AT&T updating their high end Android devices and get a Nexus device instead,  Switched my GS3 with a Nexus 4 and enjoying Jelly Bean 4.2.  Even if they update you still can't use some of Google's cool apps like Google Wallet because they block it.  No bloat ware, no crappy skins, just pure Android experience.  Get the updates when they release directly from Google.  

Guru

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309 Messages

11 years ago


@Jnorton2724 wrote:

Give up on AT&T updating their high end Android devices and get a Nexus device instead,  Switched my GS3 with a Nexus 4 and enjoying Jelly Bean 4.2.  Even if they update you still can't use some of Google's cool apps like Google Wallet because they block it.  No bloat ware, no crappy skins, just pure Android experience.  Get the updates when they release directly from Google.  


If the Nexus 4 had LTE capability, I'd get it in a split second. I have the Nexus 10 tablet, so I can still enjoy 4.2 in all its glory. With that being said, just 8 more days left until I root and install a Jellybean ROM!

Guru

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309 Messages

11 years ago

I promised myself to give AT&T until the end of the month to roll out the update before I root my phone and install a Jellybean ROM, but I'm already reading up on what ROMs I should consider. The fact that Sprint and T-Mobile have both beaten AT&T and Verizon to the punch is shocking and unbelievable. I've been an AT&T customer for slightly over 4 months. While I think very highly of their service, it didn't take much for me to learn not to depend on them to keep my phone updated. I highly doubt that the update will be out before 2013.

Mentor

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45 Messages

11 years ago

The poster hit it right on. Most people dont know the version of the OS they are running and most dont care. All users care about is that they can IM, call, email, and take pictures.

 

For carriers, doing an update can be problematic. Think about those users that try to do an unpdate and the 'screw' up their phone? Think about all the calls to customer service because the user can no longer find the icon or their email layout changed.  Its just not worth it for the carriers. 

 

Updates are important to a select few like us that write comments on forums like this. Too bad the Nexus phones are not the same caliber as the Galaxy S3 as those are the phones for us.

Contributor

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1 Message

11 years ago

Good luck! I gave up waiting for this update. I can't wait for my contract to end so I can get the heck away from AT&T and go elswhere. It boggles my mind that they can't simply release an update for a phone.

 

I wanted to say HeII but they filtered that and flagged my post!!!

Tutor

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3 Messages

11 years ago

That's funny you say I was pestering the CSR and yet, I like many other customers would like to know why I am still waiting for an update to my phone when other carriers have it??? So tell me this, who else would I ask for this kind of information? Customer Service Reps are there to answer customer questions, not just handle billing.  So please, think before you post next time, thanks.  

Scholar

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40 Messages

11 years ago

Oh, it's nothing, Randun. 🙂 I just wanted to declare myself so I just didn't look like some nutjob from the internet.

 

AT&T doesn't care: this mentality is evidenced by the fact they started working on the update in May and still don't having a release date by Thanksgiving.

 

I've heard rumors (i.e. quotes from on-the-phone AT&T representatives) of December 1st-3rd all the way to January. #whotobelieve

Guru

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309 Messages

11 years ago

Since there are a couple of fellow XDAers in this thread, it seems to me like the most logical thing for us to do would be to root'n'rom. I'm still waiting it out until November 30, but not a day longer. I simply refuse to accept the fact that AT&T doesn't see a problem with its subscribers owning a flagship device with outdated firmware, let alone firmware that's already two(!!!) versions behind! Again, I never expected a speedy OS update when I purchased this phone, but this delay is absolutely preposterous.

 

From what I understand, carriers don't like it when people discuss rooting on their forums, so we should probably continue this on XDA. I actually like the functionality that TouchWiz adds to the GS3, but I'm not opposed to using something more stock, as long as it's stable.

Guru

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309 Messages

11 years ago


@zAWING wrote:

That's funny you say I was pestering the CSR and yet, I like many other customers would like to know why I am still waiting for an update to my phone when other carriers have it??? So tell me this, who else would I ask for this kind of information? Customer Service Reps are there to answer customer questions, not just handle billing.  So please, think before you post next time, thanks.  



I think that you'd be more successful speaking with a technical support specialist, as opposed to a front line CSR. I've live chatted with CSR on 3 separate occasions, and received 3 different responses. One told me that Samsung is still trying to determine whether the GS3 is upgradable, another told me that the last update for the GS3 was released in September and that no further updates are scheduled, and the last told me that he has no information in his system about any GS3 firmware updates. Don't bother with front line reps, they usually know less than we do. It's not their fault, they are just not given enough information to work with.

Scholar

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127 Messages

11 years ago

I’m one of the ‘XDA’ers’ commenting in the AT&T forums as well.

 

Regarding the ongoing discussion of users like us getting factual update information from AT&T CSRs, etc. the same discussion is occurring as well.

 

The bottom line is that no one at AT&T is allowed, for confidentiality & proprietary reasons, to release any information regarding update release dates. One of my fellow XDA colleagues, who will obviously remain anonymous, shared with me that they test upgrades before they are released, and they’re not even given a release date or even a ballpark estimate!

 

Therefore, if anyone says they know the exact date then they are simply wrong. Unfortunately some users just don't understand. I actually have an 'inside' contact myself who is in the corporate office (nothing more than that) & even they won't share update information with me. So, if you care to post statements made by AT&T staff, by all means do, but keep the caveat in mind that the information is not factual.


The only factual information regarding the JB update for the GS3 will come when we receive a text from AT&T stating so, nothing before.

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