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Posted Jul 14, 2012
8:33:42 PM
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Galaxy S 2 Not Receiving Texts

A couple days ago, my Galaxy S 2 was working just fine. I could make and receive calls and texts. But now, I'm not receiving any texts. I can send them out, but I'm not getting any back. I know the people I'm texting are replying, but it's not coming through. Any ideas as to what's causing this and how to fix it?

A couple days ago, my Galaxy S 2 was working just fine. I could make and receive calls and texts. But now, I'm not receiving any texts. I can send them out, but I'm not getting any back. I know the people I'm texting are replying, but it's not coming through. Any ideas as to what's causing this and how to fix it?

Galaxy S 2 Not Receiving Texts

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Jul 14, 2012 8:40:52 PM
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Master

A quick Google search brought up others with the issue.  Some of the resolutions including clearing the message cache?  Making sure you have auto retrive checked as well as ensure that notifications are turned on.

 

I Googled the following: "galaxy s2 not receiving text messages"

 

 

 

 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

A quick Google search brought up others with the issue.  Some of the resolutions including clearing the message cache?  Making sure you have auto retrive checked as well as ensure that notifications are turned on.

 

I Googled the following: "galaxy s2 not receiving text messages"

 

 

 

 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: Galaxy S 2 Not Receiving Texts

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Jul 14, 2012 8:44:01 PM
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I've cleared out the data and all that, and auto retrieve is checked. Other things I've tried is leaving the battery out for a bit, as well as the sim card, but neither of those worked.
I've cleared out the data and all that, and auto retrieve is checked. Other things I've tried is leaving the battery out for a bit, as well as the sim card, but neither of those worked.

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Jul 14, 2012 11:13:34 PM
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Professor

Call AT&T and tell them to reset your messaging plan...sometimes they change it or something happens on their end...idk why but it does

 

Call AT&T and tell them to reset your messaging plan...sometimes they change it or something happens on their end...idk why but it does

 

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Jul 15, 2012 1:45:28 PM
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I called them this morning and no one could figure out what was wrong. They eventually said to go to an att store and have them put my sim card in another phone and put it back in mine.
I called them this morning and no one could figure out what was wrong. They eventually said to go to an att store and have them put my sim card in another phone and put it back in mine.

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Jul 15, 2012 6:27:44 PM
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Professor
Edited by smooth4lyfe on Jul 15, 2012 at 6:28:41 PM

dbills17 wrote:
I called them this morning and no one could figure out what was wrong. They eventually said to go to an att store and have them put my sim card in another phone and put it back in mine.

Really? Wow this is why AT&T customer service ratings is so low

 

Did they reset your plan? 

 

Some suggestions:

- Try turning on airplane mode for about 10 seconds then turning it back off (Refreshes the network), then try sending a message to yourself and see if you recieve it

 

- Do u use the stock messaging app? Try downloading another 3rd party one (which are usually better anyways)...the one I use is called "Go SMS" which is way better than stock and has more features that could possible work around it

https://play.google.com/store/apps/details?id=com.jb.gosms&feature=nav_result#?t=W251bGwsMSwyLDNd

 

- Go to your settings and make sure "Push Messages" are turned on, this allows messages to be pushed from the network

 

If those dont work....then I guess go to the AT&T store

 


dbills17 wrote:
I called them this morning and no one could figure out what was wrong. They eventually said to go to an att store and have them put my sim card in another phone and put it back in mine.

Really? Wow this is why AT&T customer service ratings is so low

 

Did they reset your plan? 

 

Some suggestions:

- Try turning on airplane mode for about 10 seconds then turning it back off (Refreshes the network), then try sending a message to yourself and see if you recieve it

 

- Do u use the stock messaging app? Try downloading another 3rd party one (which are usually better anyways)...the one I use is called "Go SMS" which is way better than stock and has more features that could possible work around it

https://play.google.com/store/apps/details?id=com.jb.gosms&feature=nav_result#?t=W251bGwsMSwyLDNd

 

- Go to your settings and make sure "Push Messages" are turned on, this allows messages to be pushed from the network

 

If those dont work....then I guess go to the AT&T store

 

Re: Galaxy S 2 Not Receiving Texts

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Jul 16, 2012 11:14:55 AM
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ACE - Professor

Did you recently port your number in, or is this a phone number that you have been using on AT&T for a long time?

Did you recently port your number in, or is this a phone number that you have been using on AT&T for a long time?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Galaxy S 2 Not Receiving Texts

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Feb 21, 2013 1:06:38 PM
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I realize this is a stale post but am wondering if you ever got to the bottom of this issue. I have essentially the same issue with my S2.  I initially took the phone to AT&T, and without hesitation the rep took my SIM card out, inserted it into a different phone, booted that phone, gave the card back to me, and it worked. It has happened twice since then, and my solution has been to insert my SIM card into an old blackberry I no longer use, but keep charged now just for this. and boot it up. As soon as the phone is all the way up I get the message that the SIM card is full and to please delete some messages, AND all the messages that I 'delete'd from my S2 are right there, obviously only deleted from view and apparently clogging up my SIM. So I believe it is indeed an S2 problem, and am still looking for a prevention, not a temporary relief. Thanks for any help!  

 

I realize this is a stale post but am wondering if you ever got to the bottom of this issue. I have essentially the same issue with my S2.  I initially took the phone to AT&T, and without hesitation the rep took my SIM card out, inserted it into a different phone, booted that phone, gave the card back to me, and it worked. It has happened twice since then, and my solution has been to insert my SIM card into an old blackberry I no longer use, but keep charged now just for this. and boot it up. As soon as the phone is all the way up I get the message that the SIM card is full and to please delete some messages, AND all the messages that I 'delete'd from my S2 are right there, obviously only deleted from view and apparently clogging up my SIM. So I believe it is indeed an S2 problem, and am still looking for a prevention, not a temporary relief. Thanks for any help!  

 

Re: Galaxy S 2 Not Receiving Texts

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Feb 23, 2013 7:21:12 AM
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This is not a stale issue at all.  I've had the same problem not receiving texts but able to send them out.  I tried everything; calling the 1-800 number switching to a new SIM card.  The only thing that did work was to factory reset the phone.  Make sure u take the SD card out before you do this.  I have actually had to do this 3 times within the last 3 months.  It randomly starts up again and I don't receive messages.  I can't figure out why this keeps happening.  I hope this may help someone and maybe someone can tell me why I have to do this every other week.

This is not a stale issue at all.  I've had the same problem not receiving texts but able to send them out.  I tried everything; calling the 1-800 number switching to a new SIM card.  The only thing that did work was to factory reset the phone.  Make sure u take the SD card out before you do this.  I have actually had to do this 3 times within the last 3 months.  It randomly starts up again and I don't receive messages.  I can't figure out why this keeps happening.  I hope this may help someone and maybe someone can tell me why I have to do this every other week.

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May 5, 2013 11:20:00 AM
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We had that problem on a Galaxy II.  The rep at the store couldn't help.  Even a new SIM card didn't help.  He played around with settings - but problem was not resolved.  He recommended a factory reset.  We tried everything we could last night - to no avail.  And finally this morning, we did a factory reset. Still no resolution.  Called the ATT tech support - where we discoveredt the the server number for texting, had been changed to the phone number.  We changed that number, and problem is fully resolved.  For Android...: 1) go to your messaging, 2) click on the menu & then settings, 3) scroll down to "message center" & open.  The number should begin with a +.  If it doesn't, or is your phone's phone number - you need to find out what number is supposed to be in there - and make the change.  Hope that helps.  Some of you, anyway.  We are extremely disappointed in this failure.  As a result..., we'll take two actions.  First..., these will be our last Samsung phones - this problem was unacceptably inconvenient and with no information about how/why it occured.  We can only assume it was the phone.  Second..., when our plan contract expires - we'll likely move to Verizon.  They've improved their coverage in our area (Eugene, OR) to the point that they're basically kicking ATTs butt.  I'm tired of my 4G signal reverting to Edge.  My iPad is Verizon, and I've never seen it go lower than a full 5-bar signal.  Even my friend's Verizon smart-phones are kicking our butts.  And our experience a the local ATT store was not great - in that, they should have been able to resolve this problem. To bad.  I've been a happy ATT customer since the beginning.  But they're slacking, big time.

We had that problem on a Galaxy II.  The rep at the store couldn't help.  Even a new SIM card didn't help.  He played around with settings - but problem was not resolved.  He recommended a factory reset.  We tried everything we could last night - to no avail.  And finally this morning, we did a factory reset. Still no resolution.  Called the ATT tech support - where we discoveredt the the server number for texting, had been changed to the phone number.  We changed that number, and problem is fully resolved.  For Android...: 1) go to your messaging, 2) click on the menu & then settings, 3) scroll down to "message center" & open.  The number should begin with a +.  If it doesn't, or is your phone's phone number - you need to find out what number is supposed to be in there - and make the change.  Hope that helps.  Some of you, anyway.  We are extremely disappointed in this failure.  As a result..., we'll take two actions.  First..., these will be our last Samsung phones - this problem was unacceptably inconvenient and with no information about how/why it occured.  We can only assume it was the phone.  Second..., when our plan contract expires - we'll likely move to Verizon.  They've improved their coverage in our area (Eugene, OR) to the point that they're basically kicking ATTs butt.  I'm tired of my 4G signal reverting to Edge.  My iPad is Verizon, and I've never seen it go lower than a full 5-bar signal.  Even my friend's Verizon smart-phones are kicking our butts.  And our experience a the local ATT store was not great - in that, they should have been able to resolve this problem. To bad.  I've been a happy ATT customer since the beginning.  But they're slacking, big time.

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Jun 2, 2013 6:08:52 PM
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I too had the issue of not receiving texts. This happened abruptly. I called on AT&T online help chat. A tech worked on the issue for approx an hour without fixing it and no idea what was wrong. I was advised to take to AT&T Service store which I did in Tulsa. 3 and then a 4th tech tried everything they could but did not fix it. I was told my phone had a soft ware corruption and I needed a new phone. I had bought it from a AT&T private retailer called Redsky at the mall and purchased the insurance from them, so I had to return to that store. I went there and was helped by a young man who, from my first impression, I did not have high expectations of. He looked at my phone and said the software had not been updated even though I was doing the software update on the phone. Apparently with Samsung Android you have to download software upgrades from your computer. I left the phone with him expecting to return to complete insurance paperwork. Well, when I went back, the phone was fixed, software updates completed, backed up on Google cloud. When I asked him his name and the store manager's name so that I could send my thanks to he gave me his card. His name is Andrew and he is the Store Manager! He is a brilliant young man and very kind and helpful. A simple fix by a very young man and 4 techs at the service store could not figure it out. I may go back to let them know. 

I too had the issue of not receiving texts. This happened abruptly. I called on AT&T online help chat. A tech worked on the issue for approx an hour without fixing it and no idea what was wrong. I was advised to take to AT&T Service store which I did in Tulsa. 3 and then a 4th tech tried everything they could but did not fix it. I was told my phone had a soft ware corruption and I needed a new phone. I had bought it from a AT&T private retailer called Redsky at the mall and purchased the insurance from them, so I had to return to that store. I went there and was helped by a young man who, from my first impression, I did not have high expectations of. He looked at my phone and said the software had not been updated even though I was doing the software update on the phone. Apparently with Samsung Android you have to download software upgrades from your computer. I left the phone with him expecting to return to complete insurance paperwork. Well, when I went back, the phone was fixed, software updates completed, backed up on Google cloud. When I asked him his name and the store manager's name so that I could send my thanks to he gave me his card. His name is Andrew and he is the Store Manager! He is a brilliant young man and very kind and helpful. A simple fix by a very young man and 4 techs at the service store could not figure it out. I may go back to let them know. 

Re: Galaxy S 2 Not Receiving Texts

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Oct 9, 2013 5:25:25 PM
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So this happened to me. It's actually happening to me right now. AT&T was no help. but one girl i talked to at the device support center figured out that putting your sim card in to another phone like "frees the blockage". You then put your sim card back into your phone. I've done this fix 3 times and it's always worked. The only annoying part is that the texts come through on the new phone, so you only see phone numbers and don't know who sent you what. And after putting your sim back in your regular phone the texts arent there. 

 

I still have no idea whats wrong with the GS2 though. Hope this helps.

So this happened to me. It's actually happening to me right now. AT&T was no help. but one girl i talked to at the device support center figured out that putting your sim card in to another phone like "frees the blockage". You then put your sim card back into your phone. I've done this fix 3 times and it's always worked. The only annoying part is that the texts come through on the new phone, so you only see phone numbers and don't know who sent you what. And after putting your sim back in your regular phone the texts arent there. 

 

I still have no idea whats wrong with the GS2 though. Hope this helps.

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Nov 23, 2013 11:24:28 AM
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This is happening to me right now on my AT&T Samsung Galaxy S4. I'm able to send/receive SMS messags, but not MMS (tried GoSMS).

 

Sending MMS: Shows "progress" bar for about five minutes, then fails.

Receiving: Shows a "Download" button. When I click it, "message expired, or not available".

 

Tried Airplane Mode off/on. No joy.

Tried Rebooting. No Joy.

Tried setting MMS limits in GoSMS. No joy.

Tried everything Google can throw at the many many people experiencing this issue. No joy.

 

I don't happen to have a spare phone to swap SIM cards in and out of. Not sure how many hoops I should realistically have to jump through, just to be able to send a picture over MMS.

 

I don't know if this is a Samsung problem, or an AT&T problem, and frankly I don't care. This worked fine on my crappy iPhone, with my crappy Verizon coverage.

This is happening to me right now on my AT&T Samsung Galaxy S4. I'm able to send/receive SMS messags, but not MMS (tried GoSMS).

 

Sending MMS: Shows "progress" bar for about five minutes, then fails.

Receiving: Shows a "Download" button. When I click it, "message expired, or not available".

 

Tried Airplane Mode off/on. No joy.

Tried Rebooting. No Joy.

Tried setting MMS limits in GoSMS. No joy.

Tried everything Google can throw at the many many people experiencing this issue. No joy.

 

I don't happen to have a spare phone to swap SIM cards in and out of. Not sure how many hoops I should realistically have to jump through, just to be able to send a picture over MMS.

 

I don't know if this is a Samsung problem, or an AT&T problem, and frankly I don't care. This worked fine on my crappy iPhone, with my crappy Verizon coverage.

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Nov 24, 2013 9:08:33 PM
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Voyager

Did you check your APN settings?

I noticed that a couple of apps that do messaging suddenly had the wrong APN settings for MMS and had the old cingular APN settings instead of the wireless.att.net ones. This actually happened the other day. Not sure what caused it as there was no update.

I believe for MMSC it should be http://mmsc.mobile.att.net and for multemedia message proxy it should be proxy.mobile.att.net and the port is 80, MCC 310 and MNC 410.

At least that's what my daughter has on her phone.

 

Did you check your APN settings?

I noticed that a couple of apps that do messaging suddenly had the wrong APN settings for MMS and had the old cingular APN settings instead of the wireless.att.net ones. This actually happened the other day. Not sure what caused it as there was no update.

I believe for MMSC it should be http://mmsc.mobile.att.net and for multemedia message proxy it should be proxy.mobile.att.net and the port is 80, MCC 310 and MNC 410.

At least that's what my daughter has on her phone.

 

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