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Posted Feb 4, 2013
5:43:37 PM
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Galaxy Note I717 getting Jelly Bean update

When will the Samsung Galaxy Note I717 be able to receive the Jelly Bean update? I have been having so many issues with my phone right now, after I got the ICS update. Thanks

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May 15, 2013 7:31:29 PM
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Edited by ColtonW on May 15, 2013 at 7:40:57 PM

Bwaslo...
I went back to ICS because I was hoping that Att would push through some sort of bug fix. [Edited to comply with Guidelines]

Re: Galaxy Note I717 getting Jelly Bean update

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May 16, 2013 8:26:47 PM
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I posted how to go back to ICS...but it was removed...ooops im a bad boy....lol

Re: Galaxy Note I717 getting Jelly Bean update

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May 17, 2013 5:59:07 PM
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I find it odd that we, the community, are scrounging for ways to help our batterylife (such as shutting down phone functionality that may use too much power) rather than the vendors solving the problem as a whole.  I have read a multitude of suggestions of what apps and features I should shut down or minimize.  That is fine but kind of invalidates the purpose of us buying a expensive smart phone.  If I need to spend an hour findingin out what to shut down and then everytime  I need to use that feature, I have to go into the settings to turn it back on then I guess my answer to the battery life question is:   

 

Turn off your phone until you need it.  It is much more simple than diving into the phone settings every day and mucking with them. 

 

I realize that is a insane suggestion and I hope everyone understands that I am being sarcastic.  I miss the good old flip phone days when you simply called and sent messages and a phone could last 4-5 days before charging. 

Re: Galaxy Note I717 getting Jelly Bean update (battery life sucks!)

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May 17, 2013 10:26:25 PM
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Jelly Bean came pre installed in my N7105. Just today I recieved another update!
HTC One X+

Re: Galaxy Note I717 getting Jelly Bean update

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May 23, 2013 8:08:55 AM
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I posted this at the beginning of the month, so I apologize for the repeat but we want to make sure everyone has seen it. 

 

Everyone, 

 

If you're having issues with your device since updating to Jelly bean, please send a Private Message to us with your phone's IMEI, your wireless number, and the details of the issue.

 

We want to work effectively to resolve issues and improve any future updates. 

 

Thank you! 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

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Re: Galaxy Note I717 getting Jelly Bean update

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May 29, 2013 7:05:07 AM
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Okay, I private messaged you yesterday with the required information.  When should I expect a response?  

Re: Galaxy Note I717 getting Jelly Bean update

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May 29, 2013 12:27:25 PM
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Hi bryanoulton,

 

We received your private message and one of our managers will be reaching out to you soon.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Re: Galaxy Note I717 getting Jelly Bean update

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Jun 2, 2013 9:16:11 PM
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Edited by Hammerfest on Jun 2, 2013 at 9:23:26 PM

According to:

http://www.att.com/esupport/article.jsp?sid=KB414837&cv=820&title=Update%20the%20Software%20for%20the%20Samsung%20Galaxy%20Note%20%28i717%29#fbid=JkRgm7vjZWK

 

It lists the following:

Software update includes

  • Popup note: Allows user to instantly write down directions, phone numbers, and other information while on a call.
  • Popup Video and Browser: Allows user to watch video or browse the web while performing other tasks.
  • Photo note and frame: Allows user to write down notes on the front and back of a photo.
  • Easy clip: Allows user to crop an image from any screen and save or share easily.
  • Paper artist: Provides an emotional & aesthetic photo editing experience.
  • Handwriting on S planner and email: Handwrite memos or send handwritten notes via email.
  • Enhanced S note: More effects & templates were added.

So lets break this down by numbers for each bullet:

 

1: If by Popup note you mean the floating SNote, then sure, this is included, but its a part of SNote, why make it its OWN entry???

 

2: THIS ONE IS IMPORTANT!!! There IS the Popup Video! HOWEVER AT&T FORGOT to include the Popup Browser! I searched everywhere for this before stumbling on a post on the XDA forum's that said after getting the update from KIES or OTA, and opening the update up, the PopupBrowser.apk is NOT there... HOWEVER it is for both COMPETING carriers that have released the Jelly Bean update for the Origional Galaxy Note... FIX THIS AT&T!!!

 

3: Where is this feature? I was sure this was going to be a part of the PhotoEditor.apk but... WHAT IS THAT... ITS MISSING, just like the PopupBrowser.apk! Wow AT&T, your on a ROLL, sadly, its down the hill called FAILURE!

 

4: Its there, but... again, no PhotoEditor!

 

5: Great, its there... wait what? I hit edit photo in the Gallery and it takes me there and not to the.. oh wait, thats right, PhotoEditor.apk is missing, so you can edit it with PaperArtist or NOTHING ELSE (sure you can download stuff to edit photo's from the Android Market, and I did, but all the nice easy to use features of PhotoEditor are NOT INCLUDED)...

 

6:  S Planner, On all other devices I have seen, it literally says S Planner, but on the i717 it just says Calendar, I know its supposed to be an upgrade to the Calendar provided by Samsung, but you cant tell from the notes or from first glance in the Calendar app... is it even here, from what I can tell, it does NOT seem to be!? (looks like it, but who knows with what is already missing what else could be wrong!!!) Same goes for the eMail app! (whats that 4 missing pieces?)

 

7:  Besides the fact that S Memo transition for me failed, and my device lists two DIFFERENT version's of S Note when viewing the Apps in the app list (not drawer, but the Settings > App menu), GREAT, still love it, always will!

 

 

 

I have other issues, but considering this is the OFFICAL release article, I cant expect AT&T to fix anything NOT listed until they fix what IS listed!

 

Also, for the record, I contacted AT&T TWO WEEKS ago for a fix or clairification on this, and got told I would be contacted by Tuesday at the latest since it was Friday afternoon, still got nada...

 

 

 

AT&T, least I got what I expected!

 

 

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 3, 2013 1:30:22 PM
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Don't bother contacting ATT per customer service rep instructions above.  You'll get an email saying they didn't know about the issue (despite this thread and other documented cases on the web), there's nothing they can do to help, and they'll contact Samsung. 

 

If you do point out that degraded Galaxy Note performance due to JB update is a known issue or you send a follow up email, they will not answer you, even if your emails list facts in a very respectful and professional manner. 

 

Not only do you get untested software with ATT, you get terrible customer service!  

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Jun 4, 2013 7:31:41 AM
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Just sent a PM, hope they can help. My phone is pretty much useless in it's current state.

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 4, 2013 2:32:59 PM
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Well I went to the local AT&T service center with my Note and told them I need the OS reinstalled because it's worse than it was under ICS.  They told me that AT&T is aware of the problems with Jelly Bean on the Note and have issued instructions to roll back to ICS.  Hmmm.  So I told them go ahead and do that.  This was already a replacement Note since my original one had to get replaced 10 months into the game.  After the phone was reflashed, I walked into the ajoining AT&T phone store and told them I would like to have an early upgrade without any penalty because the Note is obviously a flawed piece of equipment.  I pointed out that I am a long time customer and have a family plan which results in heaft monthly payments.  After a 1 minute talk with his manager I was offerred two options: 1.  wait a few days to get the phone of my choice shipped to me or 2. get it immediately in the store if I also bought a Samsung Tab 2.  Then they also offerred to purchase my Note as a trade in.  Well now we were talking.  I got $134 for my Note which made the Tab 2 cost $65 and got an early upgrade to the Galaxy S4.  I switched to the family data plan ans even adding on the Tab 2 to the plan lowered m monthly payments by $20.

Now here is the best part.  I have now had the S4 for over a week and I find it to be perfect.  JB works great, all the features are as advertised and here is the best part:  when the phone sleeps in between uses, it sleeps very well.  The battery doesn't drain down when you aren't doing anything.  Today the phone has been going for over 10 hours and I has used it quite a bit and I'm at 44% on the battery.  On the days that I have barely used it I would be at 60 + % or higher at the same time.  Not bad.  With the Note I would be at 80 % within the first hour or so.

So my experiment with the Note is over.

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Jun 5, 2013 8:12:34 AM
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Hi robby_rob,

 

Just wanted to check in and let you know we received your PM and one of our managers will be reaching out to you today.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Jun 5, 2013 11:56:43 AM
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Funny, I was on the phone with AT&T yesterday and they didn't mention anything about rolling back the OS to ICS.  Actually they didn't provide any helpful info just as the last time I spoke to them.  The result of the conversation was my account, along with my family's three numbers, which have been with AT&T for 14 years, will be closed and that will happen soon. 

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 7, 2013 12:02:26 PM
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I have a Samsung Galxy Note i717, too.

 

Since the update to Android 4.1.2 [Jelly Bean] I have had battery issues, connection to the celluar network problems and WiFi problems.

 

Battery - I need to change my battery 2 -3 times a day, now; or else keep the charger plugged in!

My cell connection are 1 - 2 bars most of the time, where I used to have 4 - 5 bars.

WiFi drops connections, forgets passwords [even 2 times an hours, without moving the phone] and just plain shuts off randomly.

 

All this just since the Android update.  No other programs have been added, only current program updates form Google Play.

 

Honestly, if Apple had a bigger screen I'd have an iPhone by now.  Come on AT&T, you're supposed to be better than this!

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Jun 7, 2013 2:49:45 PM
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Hi tdjones2009,

 

Just checking in to let you know we received your private message as well. One of our managers will be in touch soon.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Re: Galaxy Note I717 getting Jelly Bean update

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Jun 7, 2013 3:15:52 PM
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Thanks!

I hope you have a great answer = a new Android patch!

Have a great weekend.

tdjones2009

Re:

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Jun 8, 2013 7:00:16 PM
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This will probably be removed..but....I flashed Blackstar Blackjelly rom..all bloat removed and yes...multi window...a lil buggy but its being worked on...rom is still heads above att update

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 10, 2013 10:07:35 AM
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I see quite a few people getting the "we'll get back to you" message from AT&T Support.

 

I have not received a respomse. Has anyone else received an answer or better, a solution?

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 10, 2013 10:29:52 AM
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<meta http-equiv="content-type" content="text/html; charset=ISO-8859-1" />


I got a reply but it seem
much too complicated to respond -- probably what they wanted !!



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Jun 10, 2013 3:11:52 PM
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can you elaborate on their response?

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 12, 2013 11:28:59 PM
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Jelly bean is far better and updated version of android.
In case you wanna dig deeper into it's facts, check out this link
i found it really helpful..
Smiley Happy
http://techwikasta.com/2012/08/introducing-jelly-bean/

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Jun 14, 2013 1:33:01 PM
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Edited by quandd2002 on Jun 14, 2013 at 1:36:31 PM

Same phone, same problem.........

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 17, 2013 9:04:36 PM
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I THOUGHT I gave a list of issues on this forum about what's wrong w/ the update, but I guess moderator removed it.

They did send me a PM asking to give a list of issues after update.

 

 

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 20, 2013 8:51:02 AM
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I also have the same issues as others reported.

 

- Draining battery

- Slow response even swipe unlock the phone shows a blank screen for a while. The browser and all the apps requires long time to load up too. not very usable especially you are traveling and need to get info quick.

 

Due to this battery issue and slow response from the phone, I almost missed the flight while I was traveling.


It's been a while since the upgrades were released, but no fix is released yet. It'd be nice if AT&T could provide free upgrade to Note II for the original Note owners suffering this OS upgrade issues.

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Jun 20, 2013 10:16:10 AM
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Hi miyukis,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Jun 21, 2013 10:10:10 AM
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Standard protocol to show like they actually care, but I get they care none but our $$$

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Jun 24, 2013 12:12:24 PM
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I just sent a private message to you guys over the same issues.  When will some one call me.

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Jun 24, 2013 12:12:31 PM
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This is quite frankly a HUGE disappointing turn of events...When the Iphone was upgraded to IOS 5, I had the 3gs & there were no issues with that update even though it was an older model phone..what ATT has done is just classless and disrespectful to me as a customer that purchased this phone and now am stuck with another year and half with this piece of crap.
As far as Samsung goes, the fact that they allow ATT to tinker with their devices so as to screw their brand consumer is also unacceptable.
This is not a problem only affecting me, its a user wide problem. 
I had an issue with this phone since purchase, assumed it was the phone, returned it after haggling back and forth with the sales rep. and it still had the issues I complained about, but I assumed they would be issues that the update that was on the horizon would solve, wrong!
Extremely poor battery life, lagging that literally takes about 6-8 seconds for an app to respond, volume level on calls is horrendous.
I received a response on 5/14/13 from some Chris L from ATT social media manager that someone would get back to  me to discuss this issue....well its June 24th and no one has attempted to contact me.

Re: Galaxy Note I717 getting Jelly Bean update

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Jun 25, 2013 9:39:22 AM
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Hi redsolocup,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Jun 25, 2013 10:09:27 AM
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Edited by Phil-101 on Jun 25, 2013 at 10:27:57 AM

Their service shouldn't surprise you.

 

I am done with At&t unless they do a DRASTIC turn around before August.

 

I have 2 lines..the one line runs out of contract in August and Verizon has said they will pay me back the cancellation fee for the other line, but they won't do both, so I have to wait for the one to drop off or I would have been gone already.

 

I loved my Note until the Jelly Bean update..now it is almost unusable. Battery dies drastically, even when not in use. Google searches take forever as it just spins and spins. Apps take forever to open. Sometimes it takes forever to start ringing when making a call. I could go on and on.

 

I won't reward At&t for breaking my phone by using the upgrade option in August to get a new phone with THEM. 

 

If I am going to be forced to get a new phone, I am switching carriers.

 

<Legal discussions are not permitted per the Guidelines>

 

 

 

 

Re: Galaxy Note I717 getting Jelly Bean update

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