04-17-2013 9:34 AM
They've lost most peoples confidence. The real truth will be as peoples contracts are up and they go to a different cell phone provider that will support the devices they sell.
04-19-2013 11:45 AM
Well today my work phone, a Droid Bionic, just upgraded to Jelly Bean (this is a Verizon phone). It already had a lot of the JB features on it and this just finished it off. That phone is older than my Note (which I got on the first day it was available). The stupid ugrade that was pushed out yesterday did absolutley nothing but slow the phone down and reinstall B-S. And I did discover that Kies no longer recognized any firmware on the phone.
Thanks a lot AT&T and Samsung. Why is it that everyone else can get their phones upgraded except you? And why is it that you can't even tell your customers what is going on? Your employees have no answers, they make them up. I had all kinds of problems with my Note and final AT&T solution was to replace it with a refurb phone. Well some of the problems are gone, but the phone still doesn't work correctly. As others have said ICS seemed to screw up the phone.
Maybe if the AT&T proprietary apps were not part of the package the phone might work properly.
So AT&T do you have anyone intelliogent reading these posts that is authorized to give a real answer?
04-20-2013 1:17 AM
04-20-2013 8:37 AM
04-20-2013 4:47 PM
04-20-2013 4:53 PM
04-22-2013 5:56 AM
I'm planning on "moving on" after my contract is over.
Are there any stats available on which carriers are most prompt (and least likely to orphan customers) about Android updates? And which are most forthcoming with information about it?
Likewise, which manufacturers are best at keeping their recent (i.e., within 2 years) customers up to date?
Stats on a web site would be best, but opinions and experiences would be welcome as well.
This factor is becoming issue#1 for me. Lots of manufacturers have large screen Android phones now, and ATT doesn't even have the best coverage in the areas I've been in. So it's down to support and firmware (Android) updates
04-22-2013 10:35 AM
04-22-2013 12:03 PM
I've e-mailed ATT multiple times and zero response. I'm not surprised since it seems that they could care less for their customers, they just want the $$$. Once my contract is up, I'm leaving this provider for another one that actually pays attention to their customers questions, concerns, and complaints.
04-22-2013 7:37 PM
04-22-2013 11:16 PM - last edited on 04-23-2013 6:30 AM by Taylarie
It's just amazing to me that AT&T has rendered my $300, 1 year old, phone so obselete that it can't even run Google Now. Pathetic.
[Per Guidelines: Keep it Relevant and Appropriate].
04-24-2013 2:31 PM
04-24-2013 7:55 PM
April 24 and still no Jelly Bean for the AT&T Galaxy Note. According to Rogers in Canada, the Galaxy Note Jelly Bean update is scheduled to arrive in May(no specific timings). Since most of the time Rogers and AT&T release their updates around the same time(like for the galaxy s3 and the Galaxy Note 2), this might give you guys some hope about the Jelly Bean upgrade. But the fact that there is no reply from AT&T about the Jelly Bean update is really getting on my nerve. AT&T, I would advise you to improve you customer service, so that people actually stay on your network after their contract is over.
04-25-2013 10:02 AM
How's this for relevant?
We were told we were getting Jelly Bean and yet now we hear nothing about it, even after repeated pleas for any kind of informtion from AT&T.
Way lesser phones have it and the news of "Express" devices getting it is liking rubbing our noses in it.
AT&T is snubbing us early adopters of flagship hardware that paid top dollar and signed new contracts in good faith.
Yet here we are. No news whatsoever. At least give us early upgrades or something. This situation is pitiful.
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