Galaxy Note I717 getting Jelly Bean update

Contributor

Galaxy Note I717 getting Jelly Bean update

When will the Samsung Galaxy Note I717 be able to receive the Jelly Bean update? I have been having so many issues with my phone right now, after I got the ICS update. Thanks

Message 1 of 167 (35,211 Views)
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Scholar

Re: Galaxy Note I717 getting Jelly Bean update

1. WE WERE SUPPOSED TO GET IT DECEMBER 2012
2. OH NO WE MEANT JANUARY 2013
3. OH WE FORGOT TO TELL YOU ITS COMING FEBRUARY 2013
4. DID WE SAY FEBRUARY...WE MEANT MARCH OR APRIL 2013
COME ON AT&T THIS WAS THE PHONE THAT STARTED IT ALL AND WE ARE GETTING AN UPDATE THAT IS GOING TO BE BEHIND WHEN WE FINALLY GET IT....IF WE DO! MY SONS PANTECH POCKET IS AS GOOD AS MY NOTE...AND THATS AT&T. YOU SHOULD BE ASHAMED. ITS FUNNY THAT I CAN FLASH A CUSTOM ROM ON MY SAMSUNG INFUSE THAT WAS MADE BY A DEVELOPER..4.2.2 BUT THE ALLEDGED GREAT AT&T CANT EVEN GIVE THE ORIGINAL NOTE USERS 4.1
Message 31 of 167 (14,802 Views)
Tutor

Re: Galaxy Note I717 getting Jelly Bean update

AT&T & Samsung want you to lust for the latest and greatest (which honestly isn't that much better than the last version), then sell you a new phone with a new contract. Neither of them have any reason to support an old device. Next time, I'm buying a Nexus device, without a contract... hopefully T-Mobile starts picking up all of the Verizon and AT&T users as we come off of contract... I'd love to see their honest plans succeed.

Message 32 of 167 (14,119 Views)
Former Community Manager

Re: Galaxy Note I717 getting Jelly Bean update

Hey folks, 

 

The update to 4.1.2 was released on 2/14/13. If you haven't been able to update to Jelly Bean, you probably didn't update to Ice Cream Sandwich mid last year. 

 

Android 4.0 OS (Ice Cream Sandwich) for the Samsung Galaxy Note II is available to download via tethering with a personal computer, effective July 10, 2012. Over the Air (OTA) delivery is not available for this update. You can obtain the OS update by visiting the Samsung Web site at www.samsung.com/us/attgalaxynote/update from your computer. 

 

Please update to ICS and then try the update to Jelly Bean. 

 

If after that, you're still not able to update to Jelly Bean please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

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Message 33 of 167 (13,725 Views)
Contributor

Re: Galaxy Note I717 getting Jelly Bean update

the forum is for the original galaxy note i717 in your post you mention galaxy note 2 wich one are you refering to

Message 34 of 167 (13,663 Views)
Explorer

Re: Galaxy Note I717 getting Jelly Bean update

The I717 is the Original Galaxy Note, not the Note II. ATT has been by far the worst when it comes to getting updates to the phones out. We keep getting told different stories depending on who you get. ICS on my Galaxy Note (the original) is slow and I have to reboot the phone daily just so I can use it. If this is how ATT is going to provide service, then I will be changing cell phone companies when my contract ends and go with someone else who does provide good support.
Message 35 of 167 (13,636 Views)
Scholar

Re: Galaxy Note I717 getting Jelly Bean update

[ Edited ]

Yeah this is seriously some *** I buy a 300 dollar "flagship phone" and get nothing in the way of OS updates. But the S3 gets it? Why does my early adoption of Android phones from AT&T ALWAYS seem to get punished?

 

You know I've been with AT&T as my cell carrier without lapse since the mid 90's, and if there's one thing that would make me bail, it's their totally inept support of OS updates for Android phones. And the fact that their reps never know squat about anything regarding updates.

 

Do the right thing and get the update out. For the love of god at least give people some info. Have you no clue that keeping customers in the dark is the absolute worst thing you can do regarding customer satisfaction and loyalty?

 

C"mon, tell us if we are even getting it or not. If not, just say so. If we're getting it, tell us roughly when. If you don't know, well then that's a whole 'nuther kind of stupid.

 

[Edited to comply with Guidelines]

Message 36 of 167 (13,574 Views)
Community Support

Re: Galaxy Note I717 getting Jelly Bean update

Hi yaakovchaim,

 

Just wanted to check in with you and let you know that we received your private message. One of our managers will be reaching out to you.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 37 of 167 (13,492 Views)
Explorer

Re: Galaxy Note I717 getting Jelly Bean update

The information you provided is the same old song, hurry up and wait.  We Note (original) users deserve better information.  We paid a lot of money for these phones and the services is less than desirable.

Message 38 of 167 (13,463 Views)
Teacher

Re: Galaxy Note I717 getting Jelly Bean update

[ Edited ]

"The update to 4.1.2 was released on 2/14/13. If you haven't been able to update to Jelly Bean, you probably didn't update to Ice Cream Sandwich mid last year. "

 

Jamileh,

 

The update for the Galaxy Note I717 has most definitely NOT been released yet, although it was announced to be coming -- last August! -- just before I bought my Note 1.

 

I am updated to ICS (vis Kies) and check by wireless EVERY DAY for an update of the operating system. I was also checking often for updates via Kies, until I got an update (via wireless) that only changed the modem firmware of the phone but still left me in ICS -- and now, Kies says that my phone's version is no longer supported for update via Kies!  To say this handling seems less than competent would be an understatement.

 

Can AT&T really not be aware of all this??!!!  Have we Note 1 owners basically been forgotten by AT&T and Samsung?  I note on the Samsung page 

 

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00050212&fm_seq=55187

 

that the AT&T I717 is not even listed anymore for a Jelly Bean update.

 

I expect you'll advise me to just take this up with Samsung, but you must surely realize that we mere AT&T customers have no influence at all on Samsung's plans.  But AT&T does, so we'd expect you to advocate for us in this issue.

 

Or would you prefer to give all us AT&T Note 1 I717 owners a free upgrade to the Note 2, which got Jelly Bean months ago?

 

- an Irritated customer

Message 39 of 167 (13,330 Views)
Contributor

Re: Galaxy Note I717 getting Jelly Bean update

I REALLY hate to inform all of you users (like myself) who are patiently waiting for Jelly Bean for the original Note. IT IS NOT HAPPENING. AT&T nor Samsung has any incentive to release the update; I recently purchased a Note 2 and found it lacking. With that said there is no way that I'm dealing with Samsung (nor AT&T) in the future. FYI the Google Nexus (yeah I know it's a Samsung manufactured phone) has a similiar screen size and Google has promised to support the phone (meaning 4.2 and 5.0) for the duration. I really hate to leave AT&T, but like the rest of you Android Junkies I'm also A tech geek, so your options are 1) buy the Note 2 (my advice is: DO NOT DO IT), 2) Wait for the S4 (good luck) or 3) install a custom ROM. I installed a CM ROM on my Note and found it good but not comparable to the Samsung Note 2. Good luck and Good Waiting

Message 40 of 167 (13,273 Views)

Re: Galaxy Note I717 getting Jelly Bean update

 The update she is talking about is a baseband update that made the phone unsupported by Kies it is not an up date to jelly bean


jamileh wrote:

Hey folks, 

 

The update to 4.1.2 was released on 2/14/13. If you haven't been able to update to Jelly Bean, you probably didn't update to Ice Cream Sandwich mid last year. 

 

Message 41 of 167 (13,214 Views)
Tutor

Re: Galaxy Note February getting Jelly Bean update

The update that was released in February was for the the international version of the Note which used a Samsung CPU without LTE. The US version uses a Qualcomm CPU with LTE built in. So I think the blame should land on AT&T for wanting a different CPU which would require writing different version of Jelly bean OS for it to operate like the international version. I'm sure they didn't want to pay Samsung to develop and support Jelly Bean OS, not to mention the AT&T  "beep"ware  would probably have to be updated too.

Message 42 of 167 (13,060 Views)
Scholar

Re: Galaxy Note February getting Jelly Bean update

the android JB OS is available for Samsung Galaxy Note 1 (international version), the update file is 500 MB+. it's also have the both option like OTA (Over The Air) and Kies. AT&T is busy to add their own customization in JB for Note.
Message 43 of 167 (12,957 Views)
Teacher

Re: Galaxy Note I717 getting Jelly Bean update

OH, but I did update to Ice cream.  The version on my phone says 4.0.4 yet I don't see any update for the ORIGINAL Note available.  If it is available, where is it?  I check from my phone, check from KIES - nothing.

Message 44 of 167 (12,816 Views)
Community Support

Re: Galaxy Note I717 getting Jelly Bean update

Hi Aaron, we received your private message and replied. We look forward to assisting you.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 45 of 167 (12,795 Views)
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