01-03-2013 1:51 PM
I have a Samsung Galaxy Note II - It will not work on the 2.4GH WiFi low band - it will connect - but then cannot get the IP address - and then turns WiFi off saying there is a poor connection ( I am anywhere from 5 to 30 feet from Router - no difference) . It will connect to the 5GH high band. Most WiFi out there is 2.4GH low band - I have tried to connect to several routers - have reset phone - Help.
01-14-2013 1:38 PM
I am having the same issue. I can connect with my wifi at home which is5Hz but I can't connect to my wifi at work 2.4 GHZ. It gives the same error as other people are saying poor connecting. This problem started after I got the android update to 4.1.2. I will try to install wifi manager and see if solves the problem.
01-19-2013 10:37 AM
I was having a related problem that the solution to, may help?
I, bought and installed a new apple airport extreme router at home. No problems with install or connecting to 2 laptops and my & my wife's Note 2's, all of which support 11n. Speedtest.net showed full 25mb signal on both laptops, but 4-6mb on both phones. After much experimenting, I tried turning off auto connect in advanced settings (menu) in wifi mgr. Both phones now get full 25mb download speed
02-13-2013 3:04 PM
The AT&T sent me another phone with version 4.1.1 that works. The 4.1.2 version was on the phone that did not work - don't know if it was the 4.1.2 update or the phone that is the problem. It seems that the 4.1.2 update was removed.
02-23-2013 11:34 AM
Att update to 4.1.2 has a bug which affects wifi. Bought note2 with 4.1.1 software - worked fine. Att forced update to 4.1.2 and wifi would not connect , stated poor conection or unable to obtain ip address. Returned phone and same thing happened with new phone. After many hours with att support and samsung support , i was told it is a bug in 4.1.2 software and wait for a patch
Cant believe people are not screaming about this!
02-24-2013 4:09 PM
02-28-2013 7:01 PM
I have another thread I started about this .... but let me give you my story--
I had called about the problem and I spoke with Kristina or Christa...anyways this lady was NO help at all. She actually argued about my problem saying that it didnt make sense and it had to be my router-- I am pretty technologically inept so I told her no. After that I was put on hold for approx 5-7 min. I was then told that since the firmware update didnt finish completing on my phone (?? but it did-- whatever-) I needed to FACTORY RESET MY PHONE. I told her that it was out of the question...
After I hung up with her... I infact gave in and did a FACTORY RESET on phone. Somehow the memory card was erased too. I cant figure that out right now though, I have bigger fish to fry.
Because doing a factory restart on my phone. I still could not connect to my wifi- SO NOW I AM MAD because I NOW have to USE MY DATA PLAN to put everything back on the phone.
So I call back ATT Customer Technical Support and explain the problem. The nice older sounding lady seemed like she had confidence to fix my problem through her station accessing my phone insides and telling it XYZ.
However THAT DID NOT WORK.
Heres MY PROBLEM:
I bought this phone BRAND NEW. Under re-new contract. But here were the only options I was given to fix this problem--
THIS IS WHERE I GO FROM MAD TO ENRAGED.
I was told by ATT Technical Support that I could either send in my phone IN EXCHANGE FOR A REFURBISHED phone under the warranty
I could use my insurance to PAY $125 to get a new phone!
I could not believe what I was hearing. Why would I want a refurbished phone!???! I didnt buy a refurbished phone, I bought a brand new one!!! And if you think I am spending another $125 for a problem that was clearly not my fault or that can be fixed easily ATT must be out of their freakin mind.
Well needless to say, I still have my brand new phone with a different Wi-Fi problem at least once a day.
Heres how I get the phone to work--
I need to turn off my phone when I come into my house Wi-Fi. Then turn it back on. Sometimes-- it works and its connected.
Other times -- It says its connected but it is not connected. IT CONSTANTLY IS SCANNING. ALL THE TIME.
Most of my problem is the one I started this thread with-- It says Network Disabled. Poor Connection. I will try numerous times and I get nothing.
Also, a week after I did a factory restart on the phone.... getting rid of the problem-- the phone found the firmware update AGAIN. So I had to go thru this process twice.
I love this phone. But its driving me mad.
02-28-2013 7:03 PM
This is hysterical to me because I walked in to the ATT Store at Bridgewater Commons in NJ and the guy tried to make me feel like a fool as he non chalantly took out the battery, popped it back in and handed it to me and it did work--- Until I got home as well.
03-02-2013 11:33 AM
03-05-2013 2:56 PM
I have the same problem, Note 2 drops wifi connection after a day or two. Resetting the router works, but is only possible with my home router, not out and about. The problem appeared after the upgrade to version 4.1.2. I hope they fix the problem soon.
04-02-2013 12:15 PM
05-23-2013 6:18 PM
OMG! This actually worked! I have been struggling w/the same problem, but your suggestion worked for me. I know this hasn't worked for everyone but thank you for sharing Philzilla2k!
Visit these related resourcesView New Device Help!
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