Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jan 3, 2013
1:51:37 PM
View profile
Galaxy Note 2 WiFi

I have a Samsung Galaxy Note II - It will not work on the 2.4GH WiFi low band - it will connect - but then cannot get the IP address - and then turns WiFi off saying there is a poor connection ( I am anywhere from 5 to 30 feet from Router - no difference) . It will connect to the 5GH high band. Most WiFi out there is 2.4GH low band - I have tried to connect to several routers - have reset phone - Help.

I have a Samsung Galaxy Note II - It will not work on the 2.4GH WiFi low band - it will connect - but then cannot get the IP address - and then turns WiFi off saying there is a poor connection ( I am anywhere from 5 to 30 feet from Router - no difference) . It will connect to the 5GH high band. Most WiFi out there is 2.4GH low band - I have tried to connect to several routers - have reset phone - Help.

Galaxy Note 2 WiFi

12,323 views
29 replies
(0) Me too
(0) Me too
Reply
View all replies
(29)
0
(0)
  • Rate this reply
View profile
Jan 4, 2013 8:36:49 AM
0
(0)
Tutor

I have a dual band router and have both 2.4 and 5.0 and can connect to either.  Try Force Stopping the AT&T Smart Wi-Fi application and then go into All Apps, select it and then Disable the app.  Go back and try to connect again.  This way you will be using the core OS wi-fi controller.  I have recently had an issue with the AT&T app and the core OS controller fighting with each other.

I have a dual band router and have both 2.4 and 5.0 and can connect to either.  Try Force Stopping the AT&T Smart Wi-Fi application and then go into All Apps, select it and then Disable the app.  Go back and try to connect again.  This way you will be using the core OS wi-fi controller.  I have recently had an issue with the AT&T app and the core OS controller fighting with each other.

Re: Galaxy Note 2 WiFi

2 of 30 (12,281 Views)
0
(0)
  • Rate this reply
View profile
Jan 7, 2013 2:05:05 PM
0
(0)
Teacher

That does not do it either - it will connect - then says it is getting IP address then saves it then says getting IP address again and then says poor connection and asks if I want to try again or forget it. Can't get rid of ATT Smart WiFi - if I remove the update and force the stop - it immeadiately starts downloading the update again.

That does not do it either - it will connect - then says it is getting IP address then saves it then says getting IP address again and then says poor connection and asks if I want to try again or forget it. Can't get rid of ATT Smart WiFi - if I remove the update and force the stop - it immeadiately starts downloading the update again.

Re: Galaxy Note 2 WiFi

3 of 30 (12,205 Views)
0
(0)
  • Rate this reply
View profile
Jan 7, 2013 6:40:27 PM
0
(0)
Tutor
I'm having the exact same problem.
I'm having the exact same problem.

Re: Galaxy Note 2 WiFi

4 of 30 (12,190 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2013 5:20:17 AM
0
(0)
Tutor

Fixed it, here's how. After an hour on the chat with Customer service with no solution I took the device back to the AT&T store where I bought it. The sales rep fooled with it a while, eventually removing the battery and restarting it. He got it to work, huzzah!

 

So I get home, where it is working but rediculously slow, I turn the device off and insert a Microsd card, turn it back on and the darn thing is doing the same thing, boo.

 

So, I do what I watched the sales rep do, doesn't work. Now what? Ok here it is.... I turn the device off, remove the battery, remove the sim card and sd card, wait a sec, put it all back in, turn it on and I set it aside cause I know it isn't working. I happen to pick it up and low and behold it's working and lightening fast as it should be. I turn it off and on several times and it still pickes up the wifi. Problem solved.

Fixed it, here's how. After an hour on the chat with Customer service with no solution I took the device back to the AT&T store where I bought it. The sales rep fooled with it a while, eventually removing the battery and restarting it. He got it to work, huzzah!

 

So I get home, where it is working but rediculously slow, I turn the device off and insert a Microsd card, turn it back on and the darn thing is doing the same thing, boo.

 

So, I do what I watched the sales rep do, doesn't work. Now what? Ok here it is.... I turn the device off, remove the battery, remove the sim card and sd card, wait a sec, put it all back in, turn it on and I set it aside cause I know it isn't working. I happen to pick it up and low and behold it's working and lightening fast as it should be. I turn it off and on several times and it still pickes up the wifi. Problem solved.

Re: Galaxy Note 2 WiFi

5 of 30 (12,172 Views)
0
(0)
  • Rate this reply
View profile
Jan 8, 2013 6:24:53 AM
0
(0)
Teacher

Thanks. Tried that - No change - same results - .

Thanks. Tried that - No change - same results - .

Re: Galaxy Note 2 WiFi

6 of 30 (12,164 Views)
0
(0)
  • Rate this reply
View profile
Jan 9, 2013 3:43:55 PM
0
(0)
Tutor

back to not working, sheesh

back to not working, sheesh

Re: Galaxy Note 2 WiFi

7 of 30 (12,102 Views)
0
(0)
  • Rate this reply
View profile
Jan 10, 2013 6:30:07 PM
0
(0)
Contributor

So I had the same issue with my note 2 as well. It worked great then 2 days ago the wireless wouldnt connect. It tries to connect then craps out saying poor connection. I disabled the att wifi app still no luck, I then did a factory reset and still no luck. I called bestbuy where I got it from and was told to bring it in for them to look at. They gave me a replacement which I barely made the 30 day return as it was on the 30th day. So far this one works fine but my other one did too for the first 4 weeks.  Hope it lasts. I would try returning it if capable. 

So I had the same issue with my note 2 as well. It worked great then 2 days ago the wireless wouldnt connect. It tries to connect then craps out saying poor connection. I disabled the att wifi app still no luck, I then did a factory reset and still no luck. I called bestbuy where I got it from and was told to bring it in for them to look at. They gave me a replacement which I barely made the 30 day return as it was on the 30th day. So far this one works fine but my other one did too for the first 4 weeks.  Hope it lasts. I would try returning it if capable. 

Re: Galaxy Note 2 WiFi

8 of 30 (12,049 Views)
0
(0)
  • Rate this reply
View profile
Jan 11, 2013 5:05:27 AM
0
(0)
Guru

Try the app - Wifi Manager.

Worked for me!!

Multiple threads about how to deploy.

Try the app - Wifi Manager.

Worked for me!!

Multiple threads about how to deploy.

Re: Galaxy Note 2 WiFi

9 of 30 (12,029 Views)
0
(0)
  • Rate this reply
View profile
Jan 11, 2013 8:44:24 AM
0
(0)
Teacher

Dosen't wrk for me - Same results - getting IP address again and then says poor connection and asks if I want to try again or forget it.

Dosen't wrk for me - Same results - getting IP address again and then says poor connection and asks if I want to try again or forget it.

Re: Galaxy Note 2 WiFi

10 of 30 (12,007 Views)
0
(0)
  • Rate this reply
View profile
Jan 11, 2013 12:15:13 PM
0
(0)
Guru
Edited by prubin on Jan 11, 2013 at 12:27:08 PM

You need to chose option for wifi.

When you scroll down from home screen, you will see your wifi connection. Tap on that. Option box will pop up to use Wifi manager or ATT.

Chose Wifi Manager. Still working for me.

You need to chose option for wifi.

When you scroll down from home screen, you will see your wifi connection. Tap on that. Option box will pop up to use Wifi manager or ATT.

Chose Wifi Manager. Still working for me.

Re: Galaxy Note 2 WiFi

[ Edited ]
11 of 30 (11,996 Views)
0
(0)
  • Rate this reply
View profile
Jan 12, 2013 9:43:11 AM
0
(0)
Teacher

AT&T's WiFi manager does not work either - all of them do the same thing - I can connect on 5gh band nt on 2.4 gh band. Same errors same results. Reset phone with nothing else added and get the same results.

AT&T's WiFi manager does not work either - all of them do the same thing - I can connect on 5gh band nt on 2.4 gh band. Same errors same results. Reset phone with nothing else added and get the same results.

Re: Galaxy Note 2 WiFi

12 of 30 (11,917 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Jan 12, 2013 6:17:46 PM
0
(0)
Tutor

I returned my phone for a new one and then didn't upgrade software since that's when my problems started, working fine out of the box.

I returned my phone for a new one and then didn't upgrade software since that's when my problems started, working fine out of the box.

Re: Galaxy Note 2 WiFi

13 of 30 (11,895 Views)
0
(0)
  • Rate this reply
View profile
Jan 12, 2013 6:31:49 PM
0
(0)
Teacher

I went to At&t store today - Their floor sample would not connect either.

At&t Tech support said we did all that they would do and put me on to Samsung tech support.

He put in a Ticket and we decided to try to see if a new one out of the box would work -

We got a new one and put my sim in it and it would not connect either.

I'll talk to Samsung again Monday.

I went to At&t store today - Their floor sample would not connect either.

At&t Tech support said we did all that they would do and put me on to Samsung tech support.

He put in a Ticket and we decided to try to see if a new one out of the box would work -

We got a new one and put my sim in it and it would not connect either.

I'll talk to Samsung again Monday.

Re: Galaxy Note 2 WiFi

14 of 30 (11,896 Views)
0
(0)
  • Rate this reply
View profile
Jan 14, 2013 9:10:14 AM
0
(0)
Teacher

Samsung wanted to return the phone for repair - told them I would get back to At&t - could not be a week without a phone.

Just got off the phone with AT&T Tech support - they are going to send me a new phone to see if that fixes the problem.

 

I will let you know what happens.

Samsung wanted to return the phone for repair - told them I would get back to At&t - could not be a week without a phone.

Just got off the phone with AT&T Tech support - they are going to send me a new phone to see if that fixes the problem.

 

I will let you know what happens.

Re: Galaxy Note 2 WiFi

15 of 30 (11,828 Views)
0
(0)
  • Rate this reply
View profile
Jan 14, 2013 1:38:40 PM
0
(0)
Voyager

I am having the same issue. I can connect with my wifi at home which is5Hz but I can't connect to my wifi at work 2.4 GHZ. It gives the same error as other people are saying poor connecting. This problem started after I got the android update to 4.1.2. I will try to install wifi manager and see if solves the problem.

I am having the same issue. I can connect with my wifi at home which is5Hz but I can't connect to my wifi at work 2.4 GHZ. It gives the same error as other people are saying poor connecting. This problem started after I got the android update to 4.1.2. I will try to install wifi manager and see if solves the problem.

Re: Galaxy Note 2 WiFi

16 of 30 (11,815 Views)
0
(0)
  • Rate this reply
View profile
Jan 19, 2013 10:37:32 AM
0
(0)
Contributor

I was having a related problem that the solution to, may help?

 

I, bought and installed a new apple airport extreme router at home.  No problems with install or connecting to 2 laptops and my & my wife's Note 2's, all of which support 11n.  Speedtest.net showed full 25mb signal on both laptops, but 4-6mb on both phones.  After much experimenting, I tried turning off auto connect in advanced settings (menu) in wifi mgr.  Both phones now get full 25mb download speed

I was having a related problem that the solution to, may help?

 

I, bought and installed a new apple airport extreme router at home.  No problems with install or connecting to 2 laptops and my & my wife's Note 2's, all of which support 11n.  Speedtest.net showed full 25mb signal on both laptops, but 4-6mb on both phones.  After much experimenting, I tried turning off auto connect in advanced settings (menu) in wifi mgr.  Both phones now get full 25mb download speed

Re: Galaxy Note 2 WiFi

17 of 30 (11,702 Views)
0
(0)
  • Rate this reply
View profile
Feb 13, 2013 7:43:59 AM
0
(0)
Tutor

When I select a connection it asks me for a password.

 

When I select a connection it asks me for a password.

 

Re: Galaxy Note 2 WiFi

18 of 30 (11,432 Views)
0
(0)
  • Rate this reply
View profile
Feb 13, 2013 3:04:46 PM
0
(0)
Teacher

The AT&T sent me another phone with version 4.1.1 that works. The 4.1.2 version was on the phone that did not work - don't know if it was the 4.1.2 update or the phone that is the problem. It seems that the 4.1.2 update was removed.

The AT&T sent me another phone with version 4.1.1 that works. The 4.1.2 version was on the phone that did not work - don't know if it was the 4.1.2 update or the phone that is the problem. It seems that the 4.1.2 update was removed.

Re: Galaxy Note 2 WiFi

19 of 30 (11,418 Views)
0
(0)
  • Rate this reply
View profile
Feb 23, 2013 11:34:42 AM
0
(0)
Explorer

Att update to 4.1.2 has a bug which affects wifi. Bought note2 with 4.1.1 software - worked fine. Att forced update to 4.1.2 and wifi would not connect , stated poor conection or unable to obtain ip address. Returned phone and same thing happened with new phone. After many hours with att support and samsung support , i was told it is a bug in 4.1.2 software and wait for a patch

Cant believe people are not screaming about this!

Att update to 4.1.2 has a bug which affects wifi. Bought note2 with 4.1.1 software - worked fine. Att forced update to 4.1.2 and wifi would not connect , stated poor conection or unable to obtain ip address. Returned phone and same thing happened with new phone. After many hours with att support and samsung support , i was told it is a bug in 4.1.2 software and wait for a patch

Cant believe people are not screaming about this!

Re: Galaxy Note 2 WiFi

20 of 30 (11,241 Views)
0
(0)
  • Rate this reply
View profile
Feb 24, 2013 4:09:33 PM
0
(0)
Tutor
Well, part of the problem is it's not effecting everyone. On my replacement phone I haven't had the problem I did on my original.
Well, part of the problem is it's not effecting everyone. On my replacement phone I haven't had the problem I did on my original.

Re: Galaxy Note 2 WiFi

21 of 30 (11,196 Views)
0
(0)
  • Rate this reply
View profile
Feb 28, 2013 7:01:12 PM
0
(0)
Tutor

I have another thread I started about this .... but let me give you my story--

 

 

I had called about the problem and I spoke with Kristina or Christa...anyways this lady was NO help at all. She actually argued about my problem saying that it didnt make sense and it had to be my router-- I am pretty technologically inept so I told her no. After that I was put on hold for approx 5-7 min. I was then told that since the firmware update didnt finish completing on my phone (?? but it did-- whatever-) I needed to FACTORY RESET MY PHONE. I told her that it was out of the question...

 

After I hung up with her... I infact gave in and did a FACTORY RESET on phone. Somehow the memory card was erased too. I cant figure that out right now though, I have bigger fish to fry.

 

Because doing a factory restart on my phone. I still could not connect to my wifi- SO NOW I AM MAD because I NOW have to USE MY DATA PLAN to put everything back on the phone.

 

So I call back ATT Customer Technical Support and explain the problem. The nice older sounding lady seemed like she had confidence to fix my problem through her station accessing my phone insides and telling it XYZ.

 

However THAT DID NOT WORK.

 

Heres MY PROBLEM:

 

I bought this phone BRAND NEW. Under re-new contract. But here were the only options I was given to fix this problem--

 

THIS IS WHERE I GO FROM MAD TO ENRAGED.

 

I was told by ATT Technical Support that I could either send in my phone IN EXCHANGE FOR A REFURBISHED phone under the warranty

 

or

 

I could use my insurance to PAY $125 to get a new phone!

 

I could not believe what I was hearing. Why would I want a refurbished phone!???! I didnt buy a refurbished phone, I bought a brand new one!!! And if you think I am spending another $125 for a problem that was clearly not my fault or that can be fixed easily ATT must be out of their freakin mind.

 

Well needless to say, I still have my brand new phone with a different Wi-Fi problem at least once a day.

 

Heres how I get the phone to work--

 

I need to turn off my phone when I come into my house Wi-Fi. Then turn it back on. Sometimes-- it works and its connected.

Other times -- It says its connected but it is not connected. IT CONSTANTLY IS SCANNING. ALL THE TIME.

 

Most of my problem is the one I started this thread with-- It says Network Disabled. Poor Connection. I will try numerous times and I get nothing.

 

Also, a week after I did a factory restart on the phone.... getting rid of the problem-- the phone found the firmware update AGAIN. So I had to go thru this process twice.

 

I love this phone. But its driving me mad.

I have another thread I started about this .... but let me give you my story--

 

 

I had called about the problem and I spoke with Kristina or Christa...anyways this lady was NO help at all. She actually argued about my problem saying that it didnt make sense and it had to be my router-- I am pretty technologically inept so I told her no. After that I was put on hold for approx 5-7 min. I was then told that since the firmware update didnt finish completing on my phone (?? but it did-- whatever-) I needed to FACTORY RESET MY PHONE. I told her that it was out of the question...

 

After I hung up with her... I infact gave in and did a FACTORY RESET on phone. Somehow the memory card was erased too. I cant figure that out right now though, I have bigger fish to fry.

 

Because doing a factory restart on my phone. I still could not connect to my wifi- SO NOW I AM MAD because I NOW have to USE MY DATA PLAN to put everything back on the phone.

 

So I call back ATT Customer Technical Support and explain the problem. The nice older sounding lady seemed like she had confidence to fix my problem through her station accessing my phone insides and telling it XYZ.

 

However THAT DID NOT WORK.

 

Heres MY PROBLEM:

 

I bought this phone BRAND NEW. Under re-new contract. But here were the only options I was given to fix this problem--

 

THIS IS WHERE I GO FROM MAD TO ENRAGED.

 

I was told by ATT Technical Support that I could either send in my phone IN EXCHANGE FOR A REFURBISHED phone under the warranty

 

or

 

I could use my insurance to PAY $125 to get a new phone!

 

I could not believe what I was hearing. Why would I want a refurbished phone!???! I didnt buy a refurbished phone, I bought a brand new one!!! And if you think I am spending another $125 for a problem that was clearly not my fault or that can be fixed easily ATT must be out of their freakin mind.

 

Well needless to say, I still have my brand new phone with a different Wi-Fi problem at least once a day.

 

Heres how I get the phone to work--

 

I need to turn off my phone when I come into my house Wi-Fi. Then turn it back on. Sometimes-- it works and its connected.

Other times -- It says its connected but it is not connected. IT CONSTANTLY IS SCANNING. ALL THE TIME.

 

Most of my problem is the one I started this thread with-- It says Network Disabled. Poor Connection. I will try numerous times and I get nothing.

 

Also, a week after I did a factory restart on the phone.... getting rid of the problem-- the phone found the firmware update AGAIN. So I had to go thru this process twice.

 

I love this phone. But its driving me mad.

Re: Galaxy Note 2 WiFi

22 of 30 (11,093 Views)
0
(0)
  • Rate this reply
View profile
Feb 28, 2013 7:03:42 PM
0
(0)
Tutor

This is hysterical to me because I walked in to the ATT Store at Bridgewater Commons in NJ and the guy tried to make me feel like a fool as he non chalantly took out the battery, popped it back in and handed it to me and it did work--- Until I got home as well.

This is hysterical to me because I walked in to the ATT Store at Bridgewater Commons in NJ and the guy tried to make me feel like a fool as he non chalantly took out the battery, popped it back in and handed it to me and it did work--- Until I got home as well.

Re: Galaxy Note 2 WiFi

23 of 30 (11,091 Views)
0
(0)
  • Rate this reply
View profile
Mar 1, 2013 4:44:08 PM
0
(0)
Tutor

Had the same thing happen, then I took the phone back to the AT&T store and told them to give me a new phone. No problems since.

Had the same thing happen, then I took the phone back to the AT&T store and told them to give me a new phone. No problems since.

Re: Galaxy Note 2 WiFi

24 of 30 (11,041 Views)
0
(0)
  • Rate this reply
View profile
Mar 2, 2013 11:33:35 AM
0
(0)
Voyager
This is the 2nd time I had this issue. Sent it to Samsung and they redid the firmware and updated the software to 4.1.2 etc.

Phone worked for a day before I restored my stuff. Worked for another day and a half then I happened to notice it was being updated with a 176MB download from ATT. So I waited till it was done to see what was going to happen. Phone rebooted and I noticed right away my wifi was gone.

Called Samsung next day and they said to send it back for further testing.

Something hit me today that if my phone was already updated, why was I getting another update so soon.

I decided to check my S3 and lo and behold it was still at 4.1.1

What I did was call ATT to confrm which IME# was on my account, it was the IME# for my S3 lol. What was happening was that my sim card was in the Note 2 and was being fed an update for my S3 which led to corrupted files etc.

My issue was caused by switching my sim card back and forth between my Note 2 and S3.

I had them change the IME# on my account to the Note 2 and I rebooted and my wifi started working.

Too bad I did a factory reset a couple hours earlier lol



Hope this helps someone Smiley Happy
This is the 2nd time I had this issue. Sent it to Samsung and they redid the firmware and updated the software to 4.1.2 etc.

Phone worked for a day before I restored my stuff. Worked for another day and a half then I happened to notice it was being updated with a 176MB download from ATT. So I waited till it was done to see what was going to happen. Phone rebooted and I noticed right away my wifi was gone.

Called Samsung next day and they said to send it back for further testing.

Something hit me today that if my phone was already updated, why was I getting another update so soon.

I decided to check my S3 and lo and behold it was still at 4.1.1

What I did was call ATT to confrm which IME# was on my account, it was the IME# for my S3 lol. What was happening was that my sim card was in the Note 2 and was being fed an update for my S3 which led to corrupted files etc.

My issue was caused by switching my sim card back and forth between my Note 2 and S3.

I had them change the IME# on my account to the Note 2 and I rebooted and my wifi started working.

Too bad I did a factory reset a couple hours earlier lol



Hope this helps someone Smiley Happy

Re: Galaxy Note 2 WiFi

25 of 30 (11,011 Views)
0
(0)
  • Rate this reply
View profile
Mar 5, 2013 2:56:21 PM
0
(0)
Contributor

I have the same problem, Note 2 drops wifi connection after a day or two. Resetting the router works, but is only possible with my home router, not out and about.  The problem appeared after the upgrade to version 4.1.2. I hope they fix the problem soon.

I have the same problem, Note 2 drops wifi connection after a day or two. Resetting the router works, but is only possible with my home router, not out and about.  The problem appeared after the upgrade to version 4.1.2. I hope they fix the problem soon.

Re: Galaxy Note 2 WiFi

26 of 30 (10,927 Views)
0
(0)
  • Rate this reply
View profile
Apr 2, 2013 10:14:36 AM
0
(0)
Explorer
did any solution work?
did any solution work?

Re: Galaxy Note 2 WiFi

27 of 30 (10,254 Views)
0
(0)
  • Rate this reply
View profile
Apr 2, 2013 12:15:29 PM
0
(0)
Contributor
i tried taking out the battery and sim card and it made no diference except it reinstalled the ATT apps that i had uninstalled!!!!!!!
i tried taking out the battery and sim card and it made no diference except it reinstalled the ATT apps that i had uninstalled!!!!!!!

Re: Galaxy Note 2 WiFi

28 of 30 (10,144 Views)
0
(0)
  • Rate this reply
View profile
May 23, 2013 6:18:59 PM
0
(0)
Contributor

OMG! This actually worked! I have been struggling w/the same problem, but your suggestion worked for me. I know this hasn't worked for everyone but thank you for sharing Philzilla2k!

OMG! This actually worked! I have been struggling w/the same problem, but your suggestion worked for me. I know this hasn't worked for everyone but thank you for sharing Philzilla2k!

Re: Galaxy Note 2 WiFi

29 of 30 (7,691 Views)
0
(0)
  • Rate this reply
View profile
Jun 28, 2013 12:17:10 PM
0
(0)
Tutor

that happens anytime the phone is powered off

that happens anytime the phone is powered off

Re: Galaxy Note 2 WiFi

30 of 30 (6,304 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post