01-03-2013 1:51 PM
I have a Samsung Galaxy Note II - It will not work on the 2.4GH WiFi low band - it will connect - but then cannot get the IP address - and then turns WiFi off saying there is a poor connection ( I am anywhere from 5 to 30 feet from Router - no difference) . It will connect to the 5GH high band. Most WiFi out there is 2.4GH low band - I have tried to connect to several routers - have reset phone - Help.
01-04-2013 8:36 AM
I have a dual band router and have both 2.4 and 5.0 and can connect to either. Try Force Stopping the AT&T Smart Wi-Fi application and then go into All Apps, select it and then Disable the app. Go back and try to connect again. This way you will be using the core OS wi-fi controller. I have recently had an issue with the AT&T app and the core OS controller fighting with each other.
01-07-2013 2:05 PM
That does not do it either - it will connect - then says it is getting IP address then saves it then says getting IP address again and then says poor connection and asks if I want to try again or forget it. Can't get rid of ATT Smart WiFi - if I remove the update and force the stop - it immeadiately starts downloading the update again.
01-08-2013 5:20 AM
Fixed it, here's how. After an hour on the chat with Customer service with no solution I took the device back to the AT&T store where I bought it. The sales rep fooled with it a while, eventually removing the battery and restarting it. He got it to work, huzzah!
So I get home, where it is working but rediculously slow, I turn the device off and insert a Microsd card, turn it back on and the darn thing is doing the same thing, boo.
So, I do what I watched the sales rep do, doesn't work. Now what? Ok here it is.... I turn the device off, remove the battery, remove the sim card and sd card, wait a sec, put it all back in, turn it on and I set it aside cause I know it isn't working. I happen to pick it up and low and behold it's working and lightening fast as it should be. I turn it off and on several times and it still pickes up the wifi. Problem solved.
01-10-2013 6:30 PM
So I had the same issue with my note 2 as well. It worked great then 2 days ago the wireless wouldnt connect. It tries to connect then craps out saying poor connection. I disabled the att wifi app still no luck, I then did a factory reset and still no luck. I called bestbuy where I got it from and was told to bring it in for them to look at. They gave me a replacement which I barely made the 30 day return as it was on the 30th day. So far this one works fine but my other one did too for the first 4 weeks. Hope it lasts. I would try returning it if capable.
01-11-2013 8:44 AM
Dosen't wrk for me - Same results - getting IP address again and then says poor connection and asks if I want to try again or forget it.
- edited 01-11-2013 12:27 PM
You need to chose option for wifi.
When you scroll down from home screen, you will see your wifi connection. Tap on that. Option box will pop up to use Wifi manager or ATT.
Chose Wifi Manager. Still working for me.
01-12-2013 9:43 AM
AT&T's WiFi manager does not work either - all of them do the same thing - I can connect on 5gh band nt on 2.4 gh band. Same errors same results. Reset phone with nothing else added and get the same results.
01-12-2013 6:17 PM
I returned my phone for a new one and then didn't upgrade software since that's when my problems started, working fine out of the box.
01-12-2013 6:31 PM
I went to At&t store today - Their floor sample would not connect either.
At&t Tech support said we did all that they would do and put me on to Samsung tech support.
He put in a Ticket and we decided to try to see if a new one out of the box would work -
We got a new one and put my sim in it and it would not connect either.
I'll talk to Samsung again Monday.
01-14-2013 9:10 AM
Samsung wanted to return the phone for repair - told them I would get back to At&t - could not be a week without a phone.
Just got off the phone with AT&T Tech support - they are going to send me a new phone to see if that fixes the problem.
I will let you know what happens.
Visit these related resourcesView New Device Help!