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Posted Jan 30, 2013
9:35:33 AM
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Galaxy Note 2 ATT Software Update app won't stop running

Ever since I attempted to update to 4.1.2, this app runs in the task manager reducing my battery life!. Samsung said it's ATT's app. ATT is clueless blaming Samsung. It's greyed out in the task manager so it keeps running. I wish I had another carrier at the monent. I think a lot of ATT people should be aware of this because this is what runs the battery down before and after the upgrade to 4.1.2. The app starts running as soon as you select "check for updates" in the "software update" tab in the "about device". Noone has been able to point to this yet from what I've read online. Has anyone else seen this?

Ever since I attempted to update to 4.1.2, this app runs in the task manager reducing my battery life!. Samsung said it's ATT's app. ATT is clueless blaming Samsung. It's greyed out in the task manager so it keeps running. I wish I had another carrier at the monent. I think a lot of ATT people should be aware of this because this is what runs the battery down before and after the upgrade to 4.1.2. The app starts running as soon as you select "check for updates" in the "software update" tab in the "about device". Noone has been able to point to this yet from what I've read online. Has anyone else seen this?

Galaxy Note 2 ATT Software Update app won't stop running

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Jan 31, 2013 11:59:36 AM
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Edited by jamileh on Jan 31, 2013 at 11:59:50 AM

Does this occur even when you turn the phone off/on?

 

Were you able to successfully update to 4.1.2?

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Does this occur even when you turn the phone off/on?

 

Were you able to successfully update to 4.1.2?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Galaxy Note 2 ATT Software Update app won't stop running

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Feb 1, 2013 6:19:02 AM
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Yes. I tried to clear the cache & reboot. No luck. The stop function in the task manager is greyed out. Yes after 5 weeks, talking to tech support, and an on/off connection from ATT, 4.1.2 installed.

Yes. I tried to clear the cache & reboot. No luck. The stop function in the task manager is greyed out. Yes after 5 weeks, talking to tech support, and an on/off connection from ATT, 4.1.2 installed.

Re: Galaxy Note 2 ATT Software Update app won't stop running

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Feb 15, 2013 1:05:44 AM
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Mine is updated to 4.1.2 but the at&t software update continues to be on my running apps. I suspect that it's the cause for my phone's low battery performance. Is there a way to disable this?
Mine is updated to 4.1.2 but the at&t software update continues to be on my running apps. I suspect that it's the cause for my phone's low battery performance. Is there a way to disable this?

Re: Galaxy Note 2 ATT Software Update app won't stop running

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Dec 13, 2013 9:35:16 AM
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Spoke with At&T Wireless Tech Support and was told there's nothing that can be done about their destructive, uneducated AT&T software updates except to issue customers who aren't satisfied, with a refurbished phone as long as they're still under warranty. I don't understand this type of customer service when 1. My phone is 98% unusable because of AT&T's defunct update that I was given no option to avoid installing on my phone and 2. I purchased a brand new Samsung Galaxy 4 months ago that AT&T busted and refuses to replace with a phone of equal value and 3. (the worst part of the deal), If within 10 days of receiving someone else's formerly busted phone, I don't send them my beautiful non-previously owned phone that I paid for directly out of its new packaging, they will add $484.00 to my bill. Well...if that isn't the tops, I don't know what is.

Spoke with At&T Wireless Tech Support and was told there's nothing that can be done about their destructive, uneducated AT&T software updates except to issue customers who aren't satisfied, with a refurbished phone as long as they're still under warranty. I don't understand this type of customer service when 1. My phone is 98% unusable because of AT&T's defunct update that I was given no option to avoid installing on my phone and 2. I purchased a brand new Samsung Galaxy 4 months ago that AT&T busted and refuses to replace with a phone of equal value and 3. (the worst part of the deal), If within 10 days of receiving someone else's formerly busted phone, I don't send them my beautiful non-previously owned phone that I paid for directly out of its new packaging, they will add $484.00 to my bill. Well...if that isn't the tops, I don't know what is.

Re: Galaxy Note 2 ATT Software Update app won't stop running

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