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Error upgrading captivate

Scholar

Error upgrading captivate

I've been trying to update my Captivate to Ginberbread, but keep getting the message "SGH-I897 cannot be updated".

 

Does anyone know why my phone won't update?

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Message 1 of 8
Professor

Re: Error upgrading captivate

Where are you seeing this error? Are you using Kies Mini?

Message 2 of 8
Scholar

Re: Error upgrading captivate

Yes, I am using Keis Mini.  It goes through the "downloading binary" step okay, but when it gets to the stage where it says it's applying the firmware it just sits there with no progress on the bar for a few minutes then shows the error.

Message 3 of 8
Professor

Re: Error upgrading captivate

Have you considered doing a factory reset?

Message 4 of 8
Scholar

Re: Error upgrading captivate

I've considered it, yes, but am holding off as a last resort.  I'm not 100% confident my backups will be restored in GB, and don't relish the idea of re-installing everything manually, so am hoping that I can find an alternate solution.

 

If I were to do a reset, would that take me all the way back to 2.1, or would it leave me on 2.2?

Message 5 of 8
Professor

Re: Error upgrading captivate

A reset won't take it back to stock, it keeps the phone on whatever version it's on now.

Message 6 of 8
Scholar

Re: Error upgrading captivate

Well h-e-double-hockey sticks.  That didn't work either.  I wend and wiped my phone for nothing.  Oh well, maybe that will at least clear some of the flakey issues I've been seeing and clean up stuff I really don't  use but never deleted.

 

Any other ideas would be greatly appreciated, but I'm starting to think it's a lost cause. 

Message 7 of 8
Scholar
Solution
Accepted by topic author
Accepted by Girevik
‎09-30-2015 1:39 AM

Re: Error upgrading captivate

Just in case anyone is having the same problem, I finally got my phone upgraded.  After trying everything I could think of on my phone, it finally occurred to me that the only variable I hadn't changed was the computer where I was doing the update.  I put Keis on my laptop and it upgraded fine from there.

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