Contributor
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1 Message
Email not working
The factory email app on my LG G4 hasn't updated or worked since July 25, 2017. I tried deleting all messages but it still does nothing. Are there any known causes or fixes for this issue?
Contributor
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1 Message
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @airportcop!
It is discommoding when you do not receive emails to your cellular device. Email is a huge communication factor for me as well. I am eager to assist!
The old email servers are in the process of retiring. I’d like to provide our AT&T Email Updater link to fix the issues you are experiencing. When you get to the main screen, please check the box and click Continue. Then follow six easy steps to configure and update your settings.
I’d also like to give you the link for the Update Email Server Settings for AT&T thread. If you run into any issues with the automatic updater, this will walk you through a manual configuration.
This will fix the email issue. Thank you for reaching out to us here on the Community Forums! I wish you a fantastic weekend!
Jenn, AT&T Community Specialist
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