Download speed issue- Samsung GS2

Contributor

Download speed issue- Samsung GS2

My download speeds have gone down the tube in the last few days. I had speeds of 5-7 mbps download, but now average about 300 kbps. The upload speeds are unchanged if not slightly faster. The problem is not due to bad signal strength because I have the same issue everywhere. If somebody could please help me with this situation, it would be most appreciated.
Thanks
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Employee

Re: Download speed issue- Samsung GS2

Probably throttled. Are you on unlimited data and have you used more than 3 GB?
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (1,322 Views)
Contributor

Re: Download speed issue- Samsung GS2

Yes I have. I'm at 3.25
Message 3 of 5 (1,319 Views)
Employee
Solution
Accepted by topic author bossmanBen
‎09-30-2015 1:39 AM

Re: Download speed issue- Samsung GS2

Yup you're being throttles until the start of your next bill cycle. Speeds will decrease after 3GB on not LTE phones during the bill cycle
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Master

Re: Download speed issue- Samsung GS2

[ Edited ]

300kbps is pretty good for throttled speed. It used to be < 100kbps. Heck, my unthrottled speed often is lower than 300kbps.

 

New throttle policy from AT&T: 3GB for non-LTE phones, 5GB for LTE phones.

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