Helpful Links

Download speed issue- Samsung GS2

Highlighted
Contributor

Download speed issue- Samsung GS2

My download speeds have gone down the tube in the last few days. I had speeds of 5-7 mbps download, but now average about 300 kbps. The upload speeds are unchanged if not slightly faster. The problem is not due to bad signal strength because I have the same issue everywhere. If somebody could please help me with this situation, it would be most appreciated.
Thanks
1,539 Views
Message 1 of 5
Employee

Re: Download speed issue- Samsung GS2

Probably throttled. Are you on unlimited data and have you used more than 3 GB?
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Download speed issue- Samsung GS2

Yes I have. I'm at 3.25
Message 3 of 5
Employee

Re: Download speed issue- Samsung GS2

Yup you're being throttles until the start of your next bill cycle. Speeds will decrease after 3GB on not LTE phones during the bill cycle
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 4 of 5
Master

Re: Download speed issue- Samsung GS2

300kbps is pretty good for throttled speed. It used to be < 100kbps. Heck, my unthrottled speed often is lower than 300kbps.

 

New throttle policy from AT&T: 3GB for non-LTE phones, 5GB for LTE phones.

Message 5 of 5
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support