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Posted Jan 9, 2013
10:55:37 AM
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Disappointed with Galaxy Note I (ICS GPS and Bluetooth Sync Issues)
Edited by TimothyB on Jan 9, 2013 at 11:02:25 AM

A big feature for this big phone was using it as a GPS. It worked great! That is until the ICS update that AT&T alerted me to use.

Now the GPS is broken, unreliable, unusable.

It just doesn't get a lock. The phone can get my general location by other means, cell towers, wifi, but to actually start navigation, it will just search and search for GPS endlessly. Right now I simply opened the Maps app and hit the GPS button, it has been searching for 20+ minutes, 7% power drained, still no lock.

If some how I do get a lock and navigation starts, minutes later it will lost it in the middle of driving, leaving me blind. Inferiating if it took so long for the first lock.

How can this be acceptable? With the Note II out, will we ever see a fix? It's already been around 6 months since the ICS update, I've given up. It's not just my Note, other's have reported this issue, sometimes on other Galaxy phones too. Factory restore does not fix it. The only way is to get a replacement Note with Gingerbread.

Another huge issue, bluetooth auto sync with my car. A safe and convient feature that worked, not after ICS.

Turn on the car, Note would sync by bluetooth,  now I have to manually sync every time. This means no safe access to making/answering calls, no auto 911 dial in an accident, no way for the car to dial the phone for its navigation or other services, no bluetooth music, etc. It's unsafe to enable it while driving, too many steps, and I won't remember each time I get in my car.

To me, this phone is now broken, important features I paid for, locked into contract, are now gone thanks to their approved update that they sent me a SMS to use.

I plan to call AT&T to ask politely for a solution, which may only be a replacement with Gingerbread. Will post updates.

 

If there are AT&T representatives on the forum, it would be greatly appreciated for assitance to speed up creating a case and who to call.

A big feature for this big phone was using it as a GPS. It worked great! That is until the ICS update that AT&T alerted me to use.

Now the GPS is broken, unreliable, unusable.

It just doesn't get a lock. The phone can get my general location by other means, cell towers, wifi, but to actually start navigation, it will just search and search for GPS endlessly. Right now I simply opened the Maps app and hit the GPS button, it has been searching for 20+ minutes, 7% power drained, still no lock.

If some how I do get a lock and navigation starts, minutes later it will lost it in the middle of driving, leaving me blind. Inferiating if it took so long for the first lock.

How can this be acceptable? With the Note II out, will we ever see a fix? It's already been around 6 months since the ICS update, I've given up. It's not just my Note, other's have reported this issue, sometimes on other Galaxy phones too. Factory restore does not fix it. The only way is to get a replacement Note with Gingerbread.

Another huge issue, bluetooth auto sync with my car. A safe and convient feature that worked, not after ICS.

Turn on the car, Note would sync by bluetooth,  now I have to manually sync every time. This means no safe access to making/answering calls, no auto 911 dial in an accident, no way for the car to dial the phone for its navigation or other services, no bluetooth music, etc. It's unsafe to enable it while driving, too many steps, and I won't remember each time I get in my car.

To me, this phone is now broken, important features I paid for, locked into contract, are now gone thanks to their approved update that they sent me a SMS to use.

I plan to call AT&T to ask politely for a solution, which may only be a replacement with Gingerbread. Will post updates.

 

If there are AT&T representatives on the forum, it would be greatly appreciated for assitance to speed up creating a case and who to call.

Disappointed with Galaxy Note I (ICS GPS and Bluetooth Sync Issues)

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Jan 16, 2013 10:35:45 AM
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Former Community Manager

I'm sorry you're having a problem with the Note & the latest update. 

 

You're welcome to shoot a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.





To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm sorry you're having a problem with the Note & the latest update. 

 

You're welcome to shoot a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you.  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.





To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Disappointed with Galaxy Note I (ICS GPS and Bluetooth Sync Issues)

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