The Samsung Galaxy S24
giheekim's profile

Contributor

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1 Message

Thursday, February 8th, 2018 12:03 AM

Device Unlock Problem

I have bought LG V520 (G Pad 8.0) from eBay several days ago and get it on my hands.

But, there are some problems happened while I'm trying to get it connected to my local carrier, South Korea.

 

AT&T's device unlock portal shows the message like this :

"Looks like you haven't paid off your device yet. Follow these steps to pay off your contract. Then, wait 24 hours before you submit a new request."

 

Is there anyone to solve this problem?

Community Support

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230.7K Messages

6 years ago

Good morning @giheekim


I understand how important it is to be able to take a phone with you to another carrier. I’ll be happy to help with the device unlock inquiry.


Based on the error you received, it appears this device may not be eligible for unlock. Your best option is to reach out to the seller of the phone, and see if they are able to submit the unlock request on your behalf.


I hope this answers your question. Have a great day!


Darryl, AT&T Community Specialist.

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