Contributor
•
1 Message
Device Unlock Form Does Not Recognize My Phone
Greetings,
I have paid all the installment payments for my phone (Galaxy Note3). Since I will outside the states for more than three years I have decided to cancel my account with AT&T. Now I want to unlock my phone but the website does not recongize my phone's IMEI. It says "We do not have a record of the IMEI you entered. Please verify the IMEI entered is correct by dialing *#06# on your device." Is there anyway to surpass this issue. AT&T has already canceled my number and I cannot contact them either with live chat or with their number. I also cannot visit any of their branches because there is no one where I am.
kaotikme
Teacher
•
14 Messages
10 years ago
0
0
ITHINKIMAY
Contributor
•
3 Messages
10 years ago
Well, it's been five days since I sent AT&T Customer Service a PM - still no reply. Anyone know how to file a complaint? Thanks in advance.
0
0
jts
Scholar
•
89 Messages
10 years ago
Ya might need to give 'em a ring on this one.
When I call a company and expect to be on hold, or generally talking/waiting on the phone, for a while, I usually time it so I'm doing something else at the same time - like out walking. I bring my headset, make the call, and feel like I'm still getting something done (I tend to take lots of walks) in the meantime.
0
0
thenicetwin
Contributor
•
1 Message
10 years ago
I just wanted to say that my At&t Motorola Moto X wasn't coming up on the device unlock request page. The same message about not having the IMEI on file. I contacted the customer support via the community forums, through a private message, from the post above. They got back to me the next day via email, not the community forum messaging, and 2 days later, they took care of me. Thank you!
0
0
Remo
Tutor
•
14 Messages
9 years ago
Funny how I have a Galaxy Note 3 with the same issue (IMEI number is not recognized).
I paid off the Next Plan (and got another (Galaxy Note 4)).
Just sent a PM to get the code and instructions.
How long is the turnaround time to get this information?
Thank you
0
0
scorpdog93
Former Employee
•
52 Messages
9 years ago
If you are a current or former AT&T customer and your attempt at unlocking the device on the website was unsuccessful, you can call customer care or tech support to have an unlock case submitted.
0
0
yag099
Contributor
•
1 Message
9 years ago
I have this exact same problem, this is extremely frustrating : I have called the customer service x3 times, I have been to the store (who are useless, unless they can sell you something). Specifically Seneca the Store Manager for th Redmond Town Center Store, WA is completely a waste of time.
On my last attempt, I was able to take to a rep. of the phone who said she will be submitting a request. Not sure how long or if this will work.
Extremely frustrating AT&T and I think borderline illegal that you cannot unlock my phone given that I paid full price for it over 12 months.
0
0
ck9779
Contributor
•
1 Message
9 years ago
so if the phone was purchased used we are basically screwed
0
0
kerrtung
Contributor
•
1 Message
7 years ago
I have the same problem. Please help out.
0
0
DEDtoWrites
Contributor
•
1 Message
7 years ago
My phone is a replacement. My original phone was replaced under warranty. Does that mean there's no way to unlock this phone?
0
0