Tutor
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2 Messages
Constant app crashes on brand new LG G PAD F 8.0
I just recently got an LG G Pad 8.0 F tablet, after several issues with the AT&T Trek. However, I'm still experiencing many of the same issues that I had with the Trek. Several of my apps randomly crash when nothing else is showing in use or going on in the background. I always close out completely of any running apps, but that doesn't seem to matter. I use this tablet almost exclusively on my home Wi-Fi. My iPhone doesn't seem to have the issues with the apps, so I don't think it's the apps themselves.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @TabNPhoneHome
Thank you for reaching out to AT&T Community Forums! We apologize that you are having issues with the applications on the device! We want to make sure we get you up and running rather quickly so we can have you enjoying that tablet and the applications!
Are some of the applications you are having the issues with ones that were on the AT&T Trek device? Have you tested the device in Safe Mode?
We recommend going through the following troubleshooting on the tablet to see if we can’t get that working once again!
You can walk through the AT&T Troubleshoot & Resolve article to get a bit more troubleshooting tips. Once on the website, select Applications on the bottom right.
You can always find troubleshooting tutorials and your phone's user manual through AT&T Device Support online through AT&T. Once on the website, you can select your specific device.
You are also able to troubleshoot the device update at any AT&T Device Support Center if one is available in your area. To locate a Device Support Center, click on Troubleshooting at Device Support Center.
Let us know if this resolves the applications issue for you! Thank you for being a part of the AT&T Family!
Tim, Community Specialist
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David606
Employee
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3.5K Messages
8 years ago
Except an iPhone app can't be compared against an Android one. Two different APIs and dev tools. Two different OSs.
First of all, the LG G Pad 8 and AT&T Trek are entry-level tablets with low-end processors. Snapdragon 400/410 with only 1GB of RAM. What apps are crashing?
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KJ7777
Contributor
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1 Message
8 years ago
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Davinter
Contributor
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1 Message
8 years ago
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grandmatwins
Tutor
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2 Messages
8 years ago
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Mjn1111
Contributor
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1 Message
8 years ago
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tkem1959
Tutor
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3 Messages
8 years ago
I have the same issue. I have done everything from clearing the cache to doing a factory reset and none of them helped. I think LG should recall the tablets of at least find a patch to correct the problem.
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Grammer
Tutor
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2 Messages
8 years ago
I, too, have an LG tablet from an AT&T promotion. It continuely blacks out when I'm in a game, typing an email, or commenting on FaceBook. Whatever app I'm using at the time will hang and and I have to keep clearing ALL. I have updated it every time there is a new update and I have reset the device 3 or 4 times hoping it will correct the issue. I have also had issue with the WIFI and 4G not connecting. It is very frustrating. I want to go back to a Samsung tablet. I'm heading to the AT&T store where I got it 5 months ago and see what they will do to correct the problem. I've been in there twice already and they make me feel the issue is me because it works fine for them at the time they test it. I'm glad to know now I'm not the only one with this problem.
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Grammer
Tutor
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2 Messages
8 years ago
I agree!
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TabNPhoneHome
Tutor
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2 Messages
8 years ago
There was nothing anyone would do to take it back and give me an iPad (I was offering to pay the monthly fee as well)... So with a little brainstorming between my account holder, my favorite associate there, (there's 2 that I give 100% faith in), and myself, we came up with taking the LG off the data plan, making it wifi only, upgrading a device so I could get the iPad (not a single crash since I've gotten it!!) and a few other finagles for all our troubles. My 17-month old daughter now has a tablet she can mess with and I can use my apps without worry!
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