Computer not reading my Galaxy S2

Employee

Computer not reading my Galaxy S2

Hey Guys,

 

Just got a new S2, but my Mac nor my Windows machine will recognize the phone. I have Kies insalled on both machines, and I've tried most troubleshooting options... (turn the phone off/on, factory reset, enabling/disabling debug mode, etc...) 

 

Anyone have a magic fix? 

 

Greetz, 

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 3 (1,202 Views)
Professor

Re: Computer not reading my Galaxy S2

Try re-installing the drivers. Also, try using a different USB port.

Message 2 of 3 (1,193 Views)
Employee
Solution
Accepted by topic author aBenjamin
‎09-30-2015 1:39 AM

Re: Computer not reading my Galaxy S2

Apparently you HAVE to use the USB cord provided by Sammsung, the one I had laying around won't work. Not sure why that is, but Samsung says so, and it works. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3 (1,164 Views)
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