09-11-2011 11:58 AM
I'm quite familiar with computers, however these smart phones have a new learning curve about them.
I bought 2 Captivates 5 days ago and I am trying to learn the ins and outs. I bought them at Costco and they were very helpful, and transferred our phone directories from Verizon with out a hitch, everything came through perfectly. But, the tech guy reversed the 2 gmail accounts between my phone and my wife's phone. I have since added my gmail to my phone and her gmail to her phone, but if I try to delete the unnecessary gmail account, a message appears that says the phone will be set back to factory defaults.
I assume this will erase what I have established in the devices, downloaded apps, and especially our phone directories and maybe other things I am not aware of at this point. Is there any way around this to eliminate the wrong gmail on both our phones.
Thanks in advance for any input.
Solved! Go to Solution.
09-12-2011 6:27 AM
I'm not an expert, but you can download a free or pay backup app, backup your installed apps and user data, reset device to factory settings, square away the gmail accounts, then restore from your backup the additional apps and data.
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!