01-16-2012 9:28 PM
AT&T gave me the unlock code for my device, but it doesn't work. I get an error message that says "network unlock request unsuccessful". I've spent quite a bit of time on the phone with customer service and we've tried several methods and none have worked. CS then directed me to take the phone to a store so they could unlock it there - that didn't work because nobody there knew what to do. I called CS again while still in the store and the worker spoke to them & got the same results. I was then directed to take it to a device support center & got the same results there. Any advice?
01-29-2012 3:33 PM
The hard part is rooting. Phones running latest Gingerbread (2.3.4 or later) are much more difficult to root.
Remember rooting voids your warranty.
12-22-2012 7:37 PM
06-19-2013 3:56 PM
I had the same problem -- unlock code provided by ATT didn't work (Samsung Captivate Gingerbread 2.3.5) and nobody at ATT was owning up the issue.
I had to root the phone and then get it unlocked using one of the apps by h**z !!
Here is brief summary of my interaction with ATT CSR and store people --
** ATT does not get any tech support from samsung to resolve issues like these (apparently nobody cares @ ATT and samsung).
** ATT store representative offer to me was -- get it unlocked using local repair shops and refund the fees incurred OR surrender the phone for $100 gift voucher !
** App by h**z is not downloadable via google play store in USA!! (This is ridiculous-- Samsung will not help with genuine issues and they will not allow others to help either !! )
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