Teacher
•
16 Messages
Captivate Unlock Code doesn't work!
AT&T gave me the unlock code for my device, but it doesn't work. I get an error message that says "network unlock request unsuccessful". I've spent quite a bit of time on the phone with customer service and we've tried several methods and none have worked. CS then directed me to take the phone to a store so they could unlock it there - that didn't work because nobody there knew what to do. I called CS again while still in the store and the worker spoke to them & got the same results. I was then directed to take it to a device support center & got the same results there. Any advice?
BobbyQuest
Teacher
•
16 Messages
12 years ago
UPDATE:
After taking the phone to an AT&T store per CS' direction, the guy let me borrow a store SIM card, but wouldn't give up the phone number attached even after speaking with CS himself (total tool).
I'm happy to report that I was able to find some good info on the web & I was able to unlock it myself, no thanks to anyone at AT&T.
0
0
Zombiehunter
Professor
•
3.7K Messages
12 years ago
0
0
foxbat121
Master
•
2.7K Messages
12 years ago
0
0
BobbyQuest
Teacher
•
16 Messages
12 years ago
^ what Foxbat said - and might I add, it was shockingly easy. The entire process was done in less than 5 minutes & I'm not a tech geek by any stretch of the imagination. Sorry I can't post the links here, but a simple search will produce them for you.
0
0
foxbat121
Master
•
2.7K Messages
12 years ago
The hard part is rooting. Phones running latest Gingerbread (2.3.4 or later) are much more difficult to root.
Remember rooting voids your warranty.
0
0
jupri18
Contributor
•
1 Message
11 years ago
0
0
abhay2013
Contributor
•
2 Messages
11 years ago
I had the same problem -- unlock code provided by ATT didn't work (Samsung Captivate Gingerbread 2.3.5) and nobody at ATT was owning up the issue.
I had to root the phone and then get it unlocked using one of the apps by h**z !!
Here is brief summary of my interaction with ATT CSR and store people --
** ATT does not get any tech support from samsung to resolve issues like these (apparently nobody cares @ ATT and samsung).
** ATT store representative offer to me was -- get it unlocked using local repair shops and refund the fees incurred OR surrender the phone for $100 gift voucher !
** App by h**z is not downloadable via google play store in USA!! (This is ridiculous-- Samsung will not help with genuine issues and they will not allow others to help either !! 😞 )
0
0