Captivate - GPS Issues

Teacher

Captivate - GPS Issues

Anyone else experiencing basically no GPS lock?

 

I've seen it mentioned in plenty of other forums, but not here. I've tried all kinds of fixes and settings and the GPS on my unit is basically useless. I can get a very poor lock using just the wireless networks, but GPS never locks.

Message 1 of 212 (18,079 Views)
Scholar

Re: Samsung Captivate GPS NOT WORKING

[ Edited ]

 


donaldat56 wrote:

Get Over it !!  Did you buy a GPS or a phone ?


 

That's easy to say, but when more and more of the applications you use depend on accurate GPS location to give you "relevant" information it becomes an issue of having a fully functional "smartphone"... not a phone. Android itself is being developed by Google (The de facto search kings) I'd dare to say that the Google smartphone applications that we've come to depend on... are dependent or are more useful if they could get accurate GPS "location".

 

I want to be able to type the word Pizza and get the closest Pizza restaurant based on where I am. I want to take a picture and have the Smartphone record the location and date. After I have a few drinks at bar and I'm a little disoriented... I want be able to find the closest subway station and get the shortest way to walk there from where I'm standing... not from 5 blocks away from my location.

 

I think that with the latest firmware update (JH7) the GPS locks to satellite are a little better, but the applications that depend on GPS still have the issue of  maintaining accuracy if one moves around or after a certain period of time. Some folks suspect that the drivers for the GPS fail to clear old and irrelevant GPS data in the cache and so the cache fills up and the GPS looses its accuracy as it no longer gets new location information or can only get "insufficient" location information. If I clear the GPS cache I can get my GPS to lock very quickly, but as time goes by the cache fills up and the number of satellites in view decrease, the lock times get longer and accuracy of my location gets progressively worse.  

Message 125 of 212 (2,465 Views)
Master

Re: Samsung Captivate GPS NOT WORKING


donaldat56 wrote:

Get Over it !!  Did you buy a GPS or a phone ?


Do you know how many Android apps depend on GPS to be reliable?

 

If I'm only interested in a cell phone, I'd just buy a cheap dumb phone (much cheaper). I paid a premium for a Smartphone and it is not too much to ask that all the advised features work. If Samsung/ATT has said there is no GPS on Captivate phone, I have no problem with it (and probably won't buy it).

Message 126 of 212 (2,391 Views)

Re: Samsung Captivate GPS NOT WORKING

I bought an Android phone because I want the applications that are available on this platform. As was  stated, many of those applications depend on location. If all I wanted was a phone, I could have gotten one for much less than I paid for the Captivate.

 

I just spoke with Samsung (phone number given to me by AT&T support), and they confirmed that the GPS fix was not included in the JH7 update. They are still working on a fix. The representative I spoke with said it will "hopefully be available next month."

Message 127 of 212 (2,327 Views)

Re: Samsung Captivate GPS NOT WORKING

Works great on my wife's Captivate.

I used the Google Nav and it worked flawlessly. Locked right on and then navigated accurately. I could even see us crossing the Yakima River just as we started across the bridge at 60MPH...

She had a good lock on before the JH7 update, I never tried the navigation while driving to check the lock-on until after JH7 update.

Message 128 of 212 (2,270 Views)
Contributor

Re: Samsung Captivate GPS NOT WORKING

 


donaldat56 wrote:

Get Over it !!  Did you buy a GPS or a phone ?


That's a really asinine comment. The GPS is an intregral part of a smartphone, and having it not function properly is a major issue. Why don't you keep your piehole shut.

 

Message 129 of 212 (2,218 Views)
Contributor

Re: Samsung Captivate GPS NOT WORKING

Hy I have an unlocked Samsung Captivate.

 

I wasn´t able to download the update via phone because i keeo reciving can´t connect to at&t server so I did to update via KIES.

 

now I have quick office, adn al the phone data it shows JH7.

 

But I still can LOCK INTO A SATELLITE. I have instaled GPS Test and It finds up to 6 but never locks.

 

Can someone help me? wasn´t the JH7 the update to fix this problem? chatting with samsung they told me that this was the update suppously to fix the GPS.

 

Please help.

 

robert.

Message 136 of 212 (3,410 Views)
Tutor

Re: Samsung Captivate GPS NOT WORKING

Our Captivate GPS has never worked.  Literally never locks.  I downloaded the GPS Test app and it eventually finds 1 satelllite.  Just pathetic.

 

I was encouraged when the software upgrade came out.  We have the JH7 firmware but the GPS is no better.  The message above answers my query that basically the GPS update was NOT in this software update.  Why even push out an update when it doesnt address the #1 issue/complaint with this phone.

 

I just downloaded the Kies software and there is a firmware update button...but I am wary to try it as it says it erases the phone and it would be a major pain to re-install all the apps and re-customize everything.

 

This is what the phone info comes up with on Kies, can anyone verify that it is up to date and there is no additional upgrades possible using Kies?

 

Firmware:  I897UCJH7/I897ATTJF6

                  I897UCJH7/I897UCJH7

 

Not sure why they list 2.  Maybe the ATT connection.

 

thx

Message 142 of 212 (3,277 Views)
Mentor

Re: Samsung Captivate GPS NOT WORKING

I called the number and they said the GPS issue hasn't been fixed and said updates are still being pushed...whatever that means!

Message 143 of 212 (3,260 Views)
Tutor

Re: Captivate - GPS Issues

I bought an Aria off eBay...Aria locks in almost immediately while the Captivate is still searching....I was using the update that I was lucky enough to fetch OTA too. No software update will fix this.....it is a hardware issue that sons the entire Galaxy S line.....just wait and update to a new phone next year. I wound up rooting the blasted thing and installing the Cognition Tom.....got rid of every ATT bloat and its super fast....too bad GPS is still worthless.
Message 144 of 212 (3,258 Views)
Tutor

Re: Captivate - GPS Issues

I meant to type "spans"...not "sons"
Message 145 of 212 (3,257 Views)

Re: Captivate - GPS Issues

gaiking,

 

I totally agree on the hardware vs. software as the source of the problem. If some people have the problem and others don't then it makes sense that Samsung has a major quality control issue in their manufacturing or with their GPS chipset supplier.

 

I wanted to get a Captivate but I think I will likely have to wait for the next Galaxy S type phone to hit AT&T and see if it is a more solid/well tested platform.

Message 146 of 212 (3,105 Views)
Master

Re: Captivate - GPS Issues

[ Edited ]

Captivate is hardly an anomaly of Samsung quality. Almost all Samsung smartphones are released this way. I just dissapointed that Samsung hasn't learnt its lessons after so many years.

 

FYI, I owned Samsung BlackJack 1, BlackJack 2, Jack in the past.

Message 147 of 212 (3,087 Views)

Re: Captivate - GPS Issues

Since the introduction of galaxy S, I have used 1 vibrant and 6 captivates. Since July, I used the GPS from Galaxy S to navigate to work and travel. I live in Florida, traveled to California, Washington and Canada. I spent numerous hours on internet and playing different settings with the phones. Let me share my GPS experience. Hope this helps the community.

My first phone was a vibrant. No GPS issues at all. The problem was poor the Tmobile network and had to return the phone.

Then I had try 4 captivates, all had some kind of gps problems to certain. I was able to log on the satellites typically in a few minutes. It would be faster if I rebooted the phones. That tells me there are some software problems. The positions were sometime off even though google map told me the accuracy was 10 meters. Could not  trust it for navigation. I tried the *#1472365*# posted on internet, never worked. All 4 captivates returned to ATT.

My 5th captivate was very good initially. The moment I walked out of the ATT store, I could lock to the satellites within seconds. I was so happy until I downloaded the latest version of google map. logging on the satellites was never a problem provided I run the GPS test. Positions were always off during navigation. I wanted to uninstall the google map and I did not know how to. Two days ago, I wanted to try upgrading to the JH7 software. After upgrade, I could not reboot the phone. I have no alternatives but to do a hard reset. I was so happy that I did it. The GPS worked perfectly. Very accurate. I tried downloading the new google map again. Immediately, I had problems navigating. This time, I know how to uninstall google map by uninstalling from the android market. Right away, the GPS works! Using GPS test, I could get 8 out of 9 or 9 out of 9 most of the time within seconds.

Here are my conclusions.

First, you should not have to do anything to get the GPS to work if it does. If it does not work out of the box, I believe it is a hardware problem. Return to ATT and try another one. If there can be a software update fix, Samsung would have done it a long time ago. The *#1472365*# does not help navigation. Second, The JH7 upgrade makes logging on the satellite very fast. But many people reported that it does not fix the GPS problem.

Third, Don’t use the new google map and it causes problems if you have a working GPS.

 

Overall, I am disappointed with the Samsung quality control. But after 5 phones, I have a working one.

Message 148 of 212 (2,986 Views)
Mentor

Re: Captivate - GPS Issues

I just got off the phone with Samsung (I call every other week to check in)  They still have no clue.   They acknowledge that the patch should have fixed the issue, but also acknowledge that they are receiving a ton of complaints in regards to the GPS. 

 

I did ask if this turns out to be a hardware issue should I be expecting a recall.  The response was yes... but they don't know when they will know if it is a hardware or software issue (a bit concerning.) 

 

 

Message 149 of 212 (2,809 Views)
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Mentor

Re: Captivate - GPS Issues

This is so sad because this is near the perfect phone...

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