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Cant send videos via text. Some unsupported file message

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Cant send videos via text. Some unsupported file message

Unable to attatch. File not supported.

 

Every time i try and send a video the above error message appears on my screen  

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Administrator

Re: Cant send videos via text. Some unsupported file message

Hello @Pdenstedt.

We can help with video messages.

What kind of phones are being used? Are you sending videos to AT&T or non-AT&T customers?

Picture and video messaging services require specific device and network requirements. We suggest logging in to AT&T Troubleshoot and Resolve to provide a customized messaging solution.

We hope this helps!

Kenneth, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Re: Cant send videos via text. Some unsupported file message

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-20-2018 1:12 PM

Re: Cant send videos via text. Some unsupported file message

Hi, Pdenstedt,

 

We have information on quick fixes for photo and video attachments. Keep in mind that if the text uses more than 1MB then it isn't supported as that's the upper limit with us. If everything appears fine, then use our Troubleshoot & Resolve Tool. Sign into your account for more personalized assistance and pick your device type. Under Select your issue and Service/network issues, click on Messaging and follow the steps provided.

 

Have a great week!

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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