Tutor
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6 Messages
Can't call customer service because out of country
I need to "unlock"/"jailbreak" my phone, but it requests that I text a number that I cannot because I am out of the country. And this website won't give me another way to ask for help aside from calling. I did not think I needed a new SIM because I have a mobile wifi. But now I do.
Accepted Solution
Official Solution
Constructive
Former Employee
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32.9K Messages
5 years ago
if you meet the qualifications then click the link to request an unlock code
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Jailbreaking has nothing to do with a legit carrier unlocking of a phone.
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idontwantthis
Tutor
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6 Messages
5 years ago
@Constructive I'm sure you have to go through these steps to make sure people are doing things right. But this is exactly what I did before, and exactly why I can't get my unlock code, because I cannot send or receive texts or phone calls so I cannot receive an IMEI number.
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idontwantthis
Tutor
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6 Messages
5 years ago
Thanks @lizdance40, just didn't know the correct term. And did not want to be confused with being able to get past my lock screen to my home screen on my phone.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Gotcha.
so many terms for so many locks
screen lock
user lock (iCloud or google)
PUK lock
carrier lock
boot lock
carriers only control the PUK and carrier lock.
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sandblaster
ACE - Expert
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64.7K Messages
5 years ago
You should not need to text to get your phone’s imei. That info should be somewhere on your phone in the phone settings.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
@idontwantthis
The IMEI is in your phone settings under about phone or general, about phone.
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idontwantthis
Tutor
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6 Messages
5 years ago
@lizdance40 @sandblaster Thank you both. Literally the website says "Dial *#06# on your device to find your IMEI."
No other explanation. soooo Thought that was it.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Pretty sure that only works with At&t service in the USA, never tried it.
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idontwantthis
Tutor
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6 Messages
5 years ago
@lizdance40Well I called people who contact tech support dunces, and here I am, a dunce. I didn't see the star before the hashtags *#06# will bring up the IMEI without calling anyone. #06# will try to call whatever number that is, and of course, not work. Though the instructions could just tell you to go into settings and find it there. But whatever. All figured out. Thanks again.
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