Can't Update Galaxy s4

sierraq17 · ‎04-14-2014

I have been patiently waiting for the update to 4.4 or .3 or whatever is current. I am currently running an att phone that's not rooted on 4.2 and every time I "check for updates" it says my system is up to date. I always try on my home wifi network and almost full battery capacity. I really dislike the fact that's only available OTA. What's the point in having the most recent phone if you can't get the most recent uodates? -_____- and might I add, my sister just got a S4 active in march and it upgraded upon connecting wifi....

ATTJulieCS · ‎04-17-2014

We'd be happy to look into this for you @sierraq17 . Please send us a Private Message to ATTCustomerCare with your full name, account number, contact information and the best time you can be reached. One of our specialists will be in touch within 48 business hours.

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willieamm · ‎04-19-2014

@ ATTJulieCS What is this about looking into it? The designers of the software must have been aware of the possible ramafications and as such should have put measures in place to prevent the annoyance we have had to andergo.