Contributor
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1 Message
Calls Fade Out
Samsung Galaxy S7
While talking the phone fades out where either I can't hear or the other person can't hear me. It sometimes return to normal other times I have to hang up. What may be the cause?There is no physical damage to the phone.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Good morning @MsLeah!
I can understand how this issue can affect your calling experience. Let’s try some fixes to correct the problem! To identify what is causing the issue and find a solution, we must gather some details. Can you please let us know if this is a recent event, and does it occur at a specific location? Also, have you tried any troubleshooting steps so far? If not, please check out the Troubleshoot & Resolve Tool to complete a personalized guide. Make sure to log in to your account to get started.
I look forward to your response. Please keep us updated! Thank you for posting and have a wonderful day!
Anabel, AT&T Community Specialist
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