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Caller id not working

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Caller id not working

When receiving calls contact name does not appear but number  does how can I fix this annoying problem 

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Message 1 of 11
Associated Member
Solution
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Accepted by JmaNva
‎04-23-2019 3:02 AM

Re: Caller id not working

Hello @JmaNva 

I have a suggestion; Disable the AT&T Call Protect App in your settings, and restart the phone. It would be greatly appreciated if you would let me know if that works! 

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 11
Tutor

Re: Caller id not working

Thank you,your advice worked

Message 3 of 11
Scholar

Re: Caller id not working

Where do i find the caller protect app so i can disable it?

Message 4 of 11
Tutor

Re: Caller id not working

there is no way to disable the app. Also, it says "Protect," not "Call Protect."

Message 5 of 11
Tutor

Re: Caller id not working

Under Settings on pull down on home screen>>Apps>>Call Protect (mine is AT&T Call Protect)>> click on and disable and it will ask for permission to uninstall>>restart. I now have complete caller ID back. I am Happy Thank You!

Message 6 of 11
Tutor

Re: Caller id not working

Thanks, but I'm confused and moderately terrified. Am not sure which, if
either of my choices align with yours. I have two choices:

(1) "AT&T Protect Plus," with option to uninstall or force stop.

(2) "Call Protect," with option to disable or force stop. If I click
Disable, window pops up: "Disabling built-in apps may cause errors in
other apps," with options to Cancel or Disable.

Any ideas? thanks for input!
Message 7 of 11
Tutor

Re: Caller id not working

I was unsure as well. But after not finding anything to turn caller ID on,
I saw this post about disabling "Call Protect" and tried it and now I have
my Caller ID back working the way it use to. I think there was a message
about reverting back to previous version of Call Protect.
Message 8 of 11
Contributor

Re: Caller id not working

THANKS A MILLION!!! TOTALLY WORKED!!!! Has anyone who has done this ( disabled att call protect app) had any issues? Has anyones device changed at all from the small to extreme??? In any way whatsoever??? LITERALLY!!! PERIOD!!!

Message 9 of 11
Contributor

Re: Caller id not working

THANKS A MILLION!!! TOTALLY WORKED!!!! Has anyone who has done this ( disabled att call protect app) had any issues? Has anyones device changed at all from the small to extreme??? In any way whatsoever??? LITERALLY!!! PERIOD!!!!

Message 10 of 11
Scholar

Re: Caller id not working

@Pepys1 

Disable both of those apps. Dont worry about the messsge. That will fix the problem. Everyone has complained about this. I have yet to see an explanation of why the apps have messed up our caller id, but this fix really works. No need to restart your phone either.

Message 11 of 11
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