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Re: Caller ID only showing "unknown" for all calls

Contributor

Caller ID only showing "unknown" for all calls

My wireless phone just started showing "unknown" on my caller ID even with the people on my contacts list. I have a Kyocera Duraforce Pro E6820 and I need help asap please

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Message 1 of 7
Administrator

Re: Caller ID only showing "unknown" for all calls

Hello @Dinsipjnsn,

 

We'd love to assist you with this issue! In order to do so, we'll need to move this conversation to a private setting. I will be sending you a private message; be sure to check your forums inbox so we can continue our discussion!

 

Collin, AT&T Community Specialist


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Message 2 of 7
Tutor

Re: Caller ID only showing "unknown" for all calls

I am having the same problem! People who call me that are in my contacts are just coming up with the phone number, so if I don't know the # by heart I have no idea who's calling me.  I need help fixing this like it was yesterday. 

Message 3 of 7
Tutor

Re: Caller ID only showing "unknown" for all calls

Oh I have a Samsung Galaxy 8 Active

Message 4 of 7
Contributor

Re: Caller ID only showing "unknown" for all calls

We are having the same problems with our s8 actives. Have you gotten any help? I've tried Google but nothing found there has helped 

Message 5 of 7
Tutor

Re: Caller ID only showing "unknown" for all calls

I sent it through email but just in case no I haven't received a reply. I have too many contacts with the position I hold so I will probably go to At&t today

Message 6 of 7
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Tutor

Re: Caller ID only showing "unknown" for all calls

Called Samsung

 

Go to settings

Select apps

Scroll to call protestant

Disable this app

It worked for me

Message 7 of 7
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