The Samsung Galaxy S24
Rlb630's profile

Contributor

 • 

1 Message

Tuesday, September 26th, 2017 6:32 PM

Battery

Battery drains too fast I even did a factory reset on it I've only had this phone for 3 months

Community Support

 • 

230.7K Messages

6 years ago

Hello @Rlb630,


Having a rapidly depleting battery is definitely a cause for concern; especially, when you haven't had it for a long period of time. I would be more than happy to assist you with getting this resolved.


I recommend our Troubleshoot & Resolve Tool; it’s like having a technical support agent right beside you! With this tool, pick your device then go to Battery under Device/software issues. Once all the questions are answered, you will be provided with a resolution.


If this doesn’t work, I would suggest looking into replacement options. If you have a non-removable battery, the next best step would be a warranty or insurance replacement.


I hope you found this information useful!


Jax, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.