Contributor
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2 Messages
BIG PROBLEM WITH MY gALAXY S7
So I buy my galaxy S7 the last year in AT&T REDDING. I buy just the phone 750$ with tax. My phone is lock for AT&T, I don't have a phone number I use the free text with wifi and today 7-21-2-2017 my phone heats and when I opened an app the half of my screen was working. So I restart my phone and It restarts infinitely with the half of the screen destroy. Tell me what I do? and If I have a guarantee or not.
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Official Solution
formerlyknownas
ACE - Sage
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117K Messages
7 years ago
You cannot make a warranty claim through ATT if you are not an ATT customer. You have to go through Samsung directly.
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
Samsung provides a one year warranty, after one year no help.
Since you are not an ATT customer, they cannot help you.
You are on your own to deal with Samsung.
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DrLeckyDreams
Contributor
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2 Messages
7 years ago
OK I understand but I buy my galaxy s7 in november 2016 so is not 1 year
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Lilybell2
ACE - Professor
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2.2K Messages
7 years ago
As @lizdance40 has stated, the one year warranty is provided by the phone's manufacturer, Samsung, not AT&T. You will need to contact Samsung directly.
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