05-11-2019 9:15 AM
Good morning @Gmwljw,
Allow us to lend a helping hand. When turning the phone back on is the battery still fully charged? How long are you able to use your phone before it dies? Thank you.
Makaela, AT&T Community Specialist.
05-11-2019 10:41 AM
Thanks for your reply @Gmwljw!
Are you able to remove the battery, re-insert and then power on the device? Have you tried a different charger to test the cellphone's response? What device brand/model your are currently using?
Dwight, AT&T Community Specialist
05-12-2019 6:06 AM
Thank you for letting us know. If you are unable to remove the battery, we encourage you to use our Troubleshoot & Resolve tool for some basic options. You'll need to select your device to begin. Then, you can select Power and battery beneath Device/software issues. The steps will run you through a series of checks, to see what may be causing this issue with your device. Please let us know if this helps!
Collin, AT&T Community Specialist
05-12-2019 4:34 PM
We'd love to help with this. You'll want to see if your device is covered by insurance or warranty. If you picked up the Axia in a store, you may need to return to the store if it's covered by warranty. If you have insurance on the device, you'll need to call Asurion at 888.562.8662.
Have a great week!
James, AT&T Community Specialist