Tutor
•
4 Messages
Att axia
My phone keeps powering on and off on its own. It is fully charged and is only 2 days old.
Tutor
•
4 Messages
My phone keeps powering on and off on its own. It is fully charged and is only 2 days old.
ATTHelp
Community Support
•
231.3K Messages
5 years ago
Good morning @Gmwljw,
Allow us to lend a helping hand. When turning the phone back on is the battery still fully charged? How long are you able to use your phone before it dies? Thank you.
Makaela, AT&T Community Specialist.
0
0
Gmwljw
Tutor
•
4 Messages
5 years ago
0
0
ATTHelp
Community Support
•
231.3K Messages
5 years ago
Thanks for your reply @Gmwljw!
Are you able to remove the battery, re-insert and then power on the device? Have you tried a different charger to test the cellphone's response? What device brand/model your are currently using?
Dwight, AT&T Community Specialist
0
0
Gmwljw
Tutor
•
4 Messages
5 years ago
0
0
ATTHelp
Community Support
•
231.3K Messages
5 years ago
Hi @Gmwljw,
Thank you for letting us know. If you are unable to remove the battery, we encourage you to use our Troubleshoot & Resolve tool for some basic options. You'll need to select your device to begin. Then, you can select Power and battery beneath Device/software issues. The steps will run you through a series of checks, to see what may be causing this issue with your device. Please let us know if this helps!
Collin, AT&T Community Specialist
0
0
Gmwljw
Tutor
•
4 Messages
5 years ago
0
0
ATTHelp
Community Support
•
231.3K Messages
5 years ago
Hello, @Gmwljw,
We'd love to help with this. You'll want to see if your device is covered by insurance or warranty. If you picked up the Axia in a store, you may need to return to the store if it's covered by warranty. If you have insurance on the device, you'll need to call Asurion at 888.562.8662.
Have a great week!
James, AT&T Community Specialist
0
0