Are AT&T still rolling out update to Galaxy S4?

Teacher

Are AT&T still rolling out update to Galaxy S4?

I have not received the OTA update for KitKat for my Samsung Galaxy S4 yet.  It seems like it's been out for at least a week or so.  I also can't update via Kies.  It says my phone's firmware is incompatible with using Kies to update.  

 

Are the updates not done rolling out yet?  I can't even manually force it to download.  It say "Update Interrupted, please try again in 24 hours."

 

Help?

Message 1 of 22 (5,946 Views)
Contributor

Re: Are AT&T still rolling out update to Galaxy S4?

Same here!  Tried clearing cache in updater and changing time/date in phone.

Message 2 of 22 (5,921 Views)

Re: Are AT&T still rolling out update to Galaxy S4?

You wont be able to update via Kies. The setting AT&T has is to update only via air via WiFi.

 

Ensure your phone is 100% charged and have a complete WiFi signal connection.

If your phone is not 100% or the WiFi drops while downloading, the firmware download will be cancelled.

 

Go go around the 24 hours, you would need to change the date on your phone one day ahead and select again the check for update.

Message 3 of 22 (5,748 Views)
Scholar

Re: Are AT&T still rolling out update to Galaxy S4?

[ Edited ]
Message 4 of 22 (5,674 Views)
Community Support

Re: Are AT&T still rolling out update to Galaxy S4?

@izzybaz ,

 

Did you get the update? Let us know if you need help!

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 22 (5,547 Views)
Teacher

Re: Are AT&T still rolling out update to Galaxy S4?

Still no luck here and I did try what that other poster suggested. Same message. Software update interrupted.

Sad face.

I've about given up. My phone is not rooted. Maybe I should reset to factory and try? Maybe it's over of my apps?
Message 6 of 22 (5,537 Views)
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ACE - Professor

Re: Are AT&T still rolling out update to Galaxy S4?

I'm having that same issue myself - software update interrupted. Tried 4g only, and a couple of different wifi connections (work, home) with the same message. Stock device, fairly new. Perplexing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 22 (5,447 Views)
Teacher

Re: Are AT&T still rolling out update to Galaxy S4?

I never did get the update. Although...seems like many are having problems with kit Kat. Is it worth resetting to factory settings and trying to update?
Message 8 of 22 (4,908 Views)
Contributor

Re: Are AT&T still rolling out update to Galaxy S4?

Still no update on my phone.  I am at 4.3, not rooted.

Message 9 of 22 (4,798 Views)
Scholar

Re: Are AT&T still rolling out update to Galaxy S4?

It's very strange some have not received the update yet?? I received it weeks ago, not sure if it's being released by location/area but I'm in northeast PA, but in my case it wanted to be done via WiFi only. 

Message 10 of 22 (4,759 Views)
Teacher

Re: Are AT&T still rolling out update to Galaxy S4?

I just got 4.3 a few months ago and no problems even though many complained about multiple issues.  I've had no issues at all.

 

What update has been released since 4.3 and what are the changes?

Message 11 of 22 (4,755 Views)
Teacher

Re: Are AT&T still rolling out update to Galaxy S4?

I'm in Arizona with a GS4, not rooted, still stuck on 4.2. Whenever I try to update I STILL get Software Interrupted.
Message 12 of 22 (4,747 Views)
Teacher

Re: Are AT&T still rolling out update to Galaxy S4?

And I always try on wifi.
Message 13 of 22 (4,746 Views)
Teacher

Re: Are AT&T still rolling out update to Galaxy S4?

You should have gotten the 4.3 update 6 months ago.  I have the GS4 Active and didn't get 4.3 till 2 months after all the GS4 people got theirs.  Apparently the active firmware is slightly different.

 

So I probably wont see the update for 2 - 3 months.

Message 14 of 22 (4,735 Views)
Scholar

Re: Are AT&T still rolling out update to Galaxy S4?

You are behind times.  Kit Kat 4.4.2 is last OTA Update for S4.

Message 15 of 22 (4,585 Views)
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