App won't open after upgrade

Hello @Kellycapo!

 

Thank you for reaching out to us on the AT&T Community Forum! I would love to resolve this DirecTV application issue for you.

 

With a Software update issue; you will want to perform a factory reset, in order to revert the phone to its original settings. As this will erase all of the information from your phone, you will want to get this information backed up.

 

You can see how to accomplish these steps by visiting our useful Device Support page. Once here, please select the Samsung Galaxy S7 as your make and model, then select the Backup and Restore tutorial. After getting your important information backed up, please select the Troubleshooting topic, then the Reset Device option. This factory reset will cause the phone to get a fresh version of the DirecTV app, which will get rid of the connectivity problems!

 

I hope this information helps!

 

Jordan, AT&T Community Specialist

Hi I have been noticing this exact same problem happening on all android devices that have the Directv app pre installed. Do you know the fix for this? I have a lot of unhappy customers because their Directv app won't work ok their brand new phones. Any suggestions would be awesome

Hi there @paigecornwall!

 

This is an excellent inquiry, the more customers we can assist with this issue, the better! I have a few options we can look at together in order to get this app working correctly. Let’s get started!

 

Something we have noticed to be an emerging contributor to the app issue is first time login. Our unified accounts customers can login to the app with their normal myAT&T credentials. However, non-unified account customers are emailed details for a new registration.

 

An extra step you can take, would be to force stop the preinstalled application in the phone’s Settings > Applications > All Apps > tap on the DirecTV app, and then tap Force Stop. This will refresh the app, and will reopen as normal when you utilize the app.

 

Something you can also check out, would be to update the app. If the application is not updated, I recommend it to be in order to work more smoothly with the phone. You can learn how to update apps via our helpful Device Support tool. Once you select your make/model phone, click on View all Tutorials to get started.

 

If you are still experiencing issues, please contact our DirecTV support team at 800-531-5000.

 

I hope this post was informative, please let us know if you have any additional questions!

 

Jordan, AT&T Community Specialist