I know I am always looking for new updates, as some of the features are really cool and very helpful. I would be more than happy to help with your question about the S6.
Based on my most recent information, the update for this phone was released on May 3rd. This means the notification for the download should be coming to you soon. Sometimes there are slight delays in receiving it right away, and we can go over the best steps together.
The most important things to remember is having a current backup of your phone, in case you need extra space for the download, and making sure to be connected to Wi-Fi when actively receiving the information.
We will also want to make sure your phone is on one of the Baseband versions, which would be G920AUCU5DQB3 or G920AUCS6DQC1. If you do not show one of these, there may be another update which needs completed. Our Software Update page for the S6 has great tips for getting your device ready.
If you need any help making a backup of your phone, please check out the Device Support page. After choosing your make and model, select Tutorials > Backup&restore. This is a great step to make sure none of your media or information gets lost in the shuffle.
Please let me know if you have any other questions. Have a wonderful day.
ATTHelp
Community Support
•
231.5K Messages
7 years ago
Hey @Mikieh!
I know I am always looking for new updates, as some of the features are really cool and very helpful. I would be more than happy to help with your question about the S6.
Based on my most recent information, the update for this phone was released on May 3rd. This means the notification for the download should be coming to you soon. Sometimes there are slight delays in receiving it right away, and we can go over the best steps together.
The most important things to remember is having a current backup of your phone, in case you need extra space for the download, and making sure to be connected to Wi-Fi when actively receiving the information.
We will also want to make sure your phone is on one of the Baseband versions, which would be G920AUCU5DQB3 or G920AUCS6DQC1. If you do not show one of these, there may be another update which needs completed. Our Software Update page for the S6 has great tips for getting your device ready.
If you need any help making a backup of your phone, please check out the Device Support page. After choosing your make and model, select Tutorials > Backup & restore. This is a great step to make sure none of your media or information gets lost in the shuffle.
Please let me know if you have any other questions. Have a wonderful day.
Fiona, AT&T Community Specialist
0
0