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Android Update Not Working LG G Pad 7.0

Contributor

Android Update Not Working LG G Pad 7.0

I have an original GPad (V410) that was on AT&T for 2+ years and never received and update. After going overseas, I unlocked it, but I am currently back in the U.S. and using AT&T Prepaid service with this device. My Android version is getting outdated to the point that my banking apps are no longer supporting it, so I tried to update it manually via the system menu, which just says "receiving data..." and does nothing else. I went to the LG site as suggested in another thread, but the LG site says it can only be updated through AT&T over the air. Thank you for helping me update my system so that I can continue using my banking apps (and much more) 🙂

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Message 1 of 5
Administrator

Re: Android Update Not Working LG G Pad 7.0

Hello @sstern,

 

We'd be more than happy to assist you with updating your device's software. You can Learn how to update the software of the LG G Pad 7.0 LTE (V410) here. If you're still having issues, you can use our Troubleshoot & Resolve Tool to fix software update issues. Simply select your device and the issue, then follow the helpful steps to find a solution. Let us know if this helps.

 

Sean, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Android Update Not Working LG G Pad 7.0

Hi Sean,

I used both of those resources before making my post initially, and nothing
has worked so far. When I go to update, it just says "receiving data..."
and then nothing else happens. I couldn't find a solution via the standard
trouble shooting either. Thanks again for any help!
Message 3 of 5
Administrator

Re: Android Update Not Working LG G Pad 7.0

We recommend contacting LG support for information and advice. Also when using our Troubleshoot and resolve tool. Please select your device then software update. This will allow you to walk through troubleshooting steps for your specific issue. Thank you.

 

Makaela, AT&T Community Specialist.


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Android Update Not Working LG G Pad 7.0

I contacted LG support and t said they have no way to send me the update. How can I get the update sent from AT&T?

Message 5 of 5
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