Tutor
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2 Messages
Android 8.0.0 update killed my camera
The Aug 25 update of to Android 8.0.0 killed the stock LG camera app on my LG V20. Every time I turn on the camera, I get the error message "Unfortunately camera stopped working. Open again." Opening again repeated the issue. Reboot doesn't help. Neither does the AT&T Troubleshoot tool. I can't uninstall or update the camera app.
What am I to do? Anyway to roll back the Android update? I have been a decade long Android fan, but will be switching to iOS next time this is really really sloppy on the part of Google to release such junk. AT&T should not have pushed this untested buggy update onto its customers.
Thank
Accepted Solution
Official Solution
tim horton
Professor
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1.3K Messages
6 years ago
Can you disable the camera app and reload the default version?
Or if the disable is gray out, force stop it and clear and data.
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QuarryRye
Master
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3.2K Messages
6 years ago
The problem is with the LG V20 specifically, not the general Google update. If you download another camera app in the Play Store, that should work.
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Mumutrol1
Tutor
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2 Messages
6 years ago
@QuarryRye, thanks for the advice. It doesn't solve my problem. I tried multiple 3rd party apps. None of them support the 3rd camera (front wide angle) that LG V20 has. I lost the use of my wide angle camera, an important feature of my phone. I noticed that several other apps, including paid apps stopped working properly after the update.
And please don't tell me that the OS is fine, but the phone is the problem. The phone was working just fine before the Android 8.0.0 update. If new OS cannot support the existing software and hardware, then it does more harm then good. I want my old OS back.
What would you feel if I rewire your home with 360 Volt power, thus disabling your electric equipment and then say: "it's not the new voltage that is the problem, but it's your equipment. Get other equipment that works with 360 voltage and you will be just fine"
Thank you and best regards.
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QuarryRye
Master
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3.2K Messages
6 years ago
I'm not saying it's not a problem, and I'm not saying the OS update didn't cause it because it did. The solution doesn't lie with rolling back the update. The solution lies with LG. They're the ones who screwed up the phone. I assume they'll be rolling out a fix for it. Hopefully, it will be sooner rather than later. What I suggested was a temporary fix.
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opichi17
Contributor
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1 Message
6 years ago
Agree with OP, this is why no one wants software updates. It screws up your phone every single time!!!! This update screwed up messaging and camera apps. Was able to recover messaging and not camera
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QuarryRye
Master
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3.2K Messages
6 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
Its plain and simple.. Its a LG coding problem. LG has a track record of poor support and poor updates that are not tested enough. The last LG device I bought was a V10 and G4 and I got money from LG since they had to arbitrate the motherboard problems with those phones. LG will send out a patch as from the looks of the complaints from people that can't get the os update it was pulled pending a fix.. That last statement is pure speculation since ATT won't tell us.
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NurseRachel
Contributor
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1 Message
6 years ago
I have a V20 that has the exact same issue!! I got the camera app called "HD Camera Pro & Selfie Camera" by iJoysoft. It works everytime but sometimes the pics are a little fuzzy like the zoom isn't working right or something. But hey, it sure beats no camera at all!! Good luck!
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LG20User
Contributor
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1 Message
5 years ago
This happened to me on my LG V20 and I found I could go into the camera app and clear the cache and the data to get it working.
Settings -> General tab -> Apps & Notifications -> App info -> Camera -> Storage: then clear cache and data.
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