The Samsung Galaxy S24
olymp's profile

Voyager

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3 Messages

Friday, May 19th, 2017 10:52 PM

Alcatel gophone unlock IMIE issue

I'm getting an error message after entering my GoPhone Alcatel Ideal IMEI, "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number from the wireless phone by dialing *#06#."

Please, help!

Community Support

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230.7K Messages

7 years ago

Greetings @olymp!

 

I am sorry to hear you have been having issues with your device unlock. I understand how important it is to unlock your phone in a timely manner. I would be more than happy to help get everything resolved.

 

In order for myself to investigate this further for you, I’ll be sending you a private message. This message will be arriving in your Forum’s Inbox, and will be available shortly. You can locate this message in the top right hand corner of your screen.

 

I am looking forward to hearing back from you so we can work together to resolve this issue. Have a beautiful rest of your day.

 

Austin, AT&T Community Specialist

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