After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Tutor

After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth in my car is unusable. Callers sound like aliens. Is there a fix?

Message 1 of 13 (6,705 Views)
Former Community Manager

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Have you tried re-pairing the phone with your car?

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Message 2 of 13 (6,612 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Yes, pairing the phone isn't the issue. The problem is a distorted audio phone quality. It sounds like an alien, with neither side able to understand what is being said.

 

From what I've read in message board posts, the Jelly Bean update to 4.1.2 resolves this issue, but I'm not sure when/if that will be made available to me.

 

Note: I have tried removing the paired phone, and re-pairing it several times, and this doesn't seem to have any impact on the jumbled sounds that come out when you make or receive a call.

Message 3 of 13 (6,610 Views)
Former Community Manager

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

I'll have to do a bit more research, I haven't seen this issue come up before. I'll let you know if I come across any additional troubleshooting steps. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 13 (6,607 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Message 5 of 13 (6,605 Views)
Former Community Manager

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Thanks

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 13 (6,603 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Any news on the 4.1.2 update for AT&T Samsung GS3 users? I really would like to have my bluetooth functionality back!

Message 7 of 13 (6,503 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Did some testing over the weekend with my car - Nissan 2008- and my Samsung G S3...and a friend's Samsung G S3. Both are running Jelly Bean 4.1.1 and both connected to the Bluetooth immediately.

 

When making and receiving a call using my car's Bluetooth, my phone (AT&T is the carrier) and his phone (Sprint is the carrier), sound are horrible and impossible to understand! In his car (Mercedes 2007), the Bluetooth works fine!

 

So, this is definitely a car/and carrier issue......

 

Help!

Message 8 of 13 (6,359 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Providing additional information that was posted on another message board regarding more widespread issues with Samsung Galaxy SIII that are updated to Jelly Bean 4.1.1 -- http://code.google.com/p/android/issues/detail?id=41628

 

Very disappointed that AT&T has not been more responsive.....

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From: #21 slanders...@gmail.com - Same problem after upgrading to Jelly Bean with my 2013 BMW X3.  Dealer says its the phone and not the bluetooth in my car... Please help, Samsung!

 

From: #22 lisa.car...@student.fairfield.edu - Same issue with 2009 altima hybrid Samsung galaxy s3 with verizon. Works in my husband's car and his iPhone 4 works in my altima. Soooooo frustrating. Nissan dealer couldn't repair

 

From #23 tricia.l...@gmail.com - After OTA Jellybean update, I can no longer pair my ATT Galaxy S3 with my 2009 VW Jetta.  The car "refuses" the pairing.

 

From: #24 kennyjgr...@gmail.com - There may be a fix in the works. Refer to http://www.droiddog.com/android-blog/2013/01/next-jelly-bean-release-will-fix-bluetooth-a2dp-audio-s... for details.

From: #25 MDFlick...@gmail.com - kennyjgr - Thanks for the information regarding the potential fix. It appears that fix would be to play music using bluetooth.  It's been suggested that this problem is fixed in JB 4.1.2 but I haven't been able to verify that yet.

 

From #26 MDFlick...@gmail.com - Neither Samsung nor Verizon will give me an estimate date for the fix.   Verizon has acknowledged the problem, Samsung hasn't.   I submitted this to the voice of the customer on the Samsung site and received the response below.

"We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion. The possibility that your car manufacturer will investigate on this issue is because for the possibility that they need to update their car's Bluetooth."

Samsung - there is confusion -it don't #$%^ work !

That frustrated me enough to submit the following to email the CEO.  Hopefully, I will get a response.

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneral.jsp?SITE_ID=591&P...

I purchased  three Galaxy S3 in the last 6 months.  Everything was great until the OTA update that upgraded the phones to JB 4.1.1.   Now I can't use the phone in my car due to distorted audio.   I've contacted Verizon support, Samsung support, Google support and Nissan support.   Verizon acknowledges the problem but says Samsung has to fix it.   Nissan said they have tested the S3 on JB 4.0.3 and they would investigate the issue.   Samsung hasn't even acknowledged the problem exists.  Google suggests this is fixed in later releases of JB.  

I would like two things.  First an acknowledgement there is an issue that was caused by the JB 4.1.1 forced upgrade.   Second a timetable for a fix. 

I'd be happy to help by joining JB 4.1.2 or 4.2 beta testing program.   I'd also be happy to regress back to the old release.

The issue is fairly well documented at
http://code.google.com/p/android/issues/detail?id=41628

I'd be happy to talk with someone empowered to solve this problem

From: #27 jhaik...@gmail.com - Same problem.  Samsung Galaxy III S and Infiniti G35x with Nav.  After update at end of 2012, bluetooth pairs, but the sound is garbled/distorted.  No help for Verizon or Samsung.  Both denied that they had heard anything about it.

Message 9 of 13 (6,255 Views)
Contributor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

I am experiencing the exact same issue with my Galaxy S3 4.1.1.  Connects fine with car kit but callers can't hear me.  They say they hear lots of static.  Have tested with ipone and it works fine.  My old phone worked fine.  Is there a fix in the works?

Message 10 of 13 (6,019 Views)
Highlighted
Teacher

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

The problem with my S3, is that while connected to my bluetooth headset, the phone will not allow me to use voice to text....voice search, etc.  The mic appears gray and nothing happens.  I turn off my headset and can then do a voice text.

 

Anyone else see this happening?

Message 11 of 13 (5,980 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

This is getting more and more frustrating each day!

 

Note the daily postings on Google Code Issues website.

 

AT&T - Please move faster than Verizon and get this fixed! Provide us with the ability to upgrade to Jelly Bean 4.2!

Message 12 of 13 (5,688 Views)
Tutor

Re: After updating Samsung Galaxy S3 to Jelly Bean, the Bluetooth is unusable.

Is there any update on a fix? When will AT&T users get the next version of Jelly Bean (4.2)?

Message 13 of 13 (5,426 Views)
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