Welcome to the Community Forums! I understand how confusing it can be to be suddenly locked out of your account. I will be more than happy to help!
What is the error message you are getting when trying to log into your account? A great troubleshooting step is to clear your browser’s cache and cookies, close all the windows and try log back in.
If you are trying to unlock your phone, please visit our Unlock Request Portal. As long as the phone meets the eligibility requirements, it will be unlocked!
ATTHelp
Community Support
•
231.5K Messages
6 years ago
Hello @Tylerg1988,
Welcome to the Community Forums! I understand how confusing it can be to be suddenly locked out of your account. I will be more than happy to help!
What is the error message you are getting when trying to log into your account? A great troubleshooting step is to clear your browser’s cache and cookies, close all the windows and try log back in.
If you are trying to unlock your phone, please visit our Unlock Request Portal. As long as the phone meets the eligibility requirements, it will be unlocked!
Have a fantastical day!
Katie, AT&T Community Specialist
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