02-05-2014 10:58 AM
What is Att's exchange policy on multiple exchanges. I am on my 4th Galaxy S4. I treat my phones very well, I do not download Apps. But I have had one screen fail. 2nd Refurb they gave me worked perfectly for awhile, but the samsung charger shorted out, and it then shorted out the phone, burned it up. Att gave me a 3rd phone which was good for 1 day! Then it started have freezing issues on the lock screen, as well as phantom touches and virbrations. So I am heading in for my 4th S4! I just want to switch to another phone, no upgrade or anything like that, just something similar or equal. I cant go into the store every few weeks.
ATT has been amazing soo far, and I have nothing but good things to say. But I am just getting sick of this!
02-05-2014 11:27 AM
02-05-2014 2:51 PM
02-06-2014 9:06 AM - edited 02-06-2014 9:06 AM
Unfortuately, this kind of thing is not unheard of (multiple bad refurbs) on these and similar forums. Refurbs are by definition defective or broken phones that have been repaired ("refurbished") so its possible the repair was not done properly or completely, and you are just inheriting somebody else's old problems.
While its not the policy, I've heard of some customers being successful in exchanging for a different device when they threaten to take their business to another carrier. Being a longtime customer, and/or multiple lines may also help (if applicable in your case). As suggested in the previous response, make enough noise, and to the right people; and it may be possible to get it done.
02-07-2014 9:16 PM