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ATT Android Update for HTC One (M8)

Contributor

ATT Android Update for HTC One (M8)

I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed.  Is there a known issue with this update, or is this a problem specific to my phone?

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Message 1 of 63
Contributor

Re: ATT Android Update for HTC One (M8)

I cleared up to ~17GB of space on my internal storage, downloaded again, and I think it's actually working this time. The phone went through several screens with a progress bar and some reboots, and now I think this is the installation screen I'm looking at, with a blue progress bar, spinning icon, and actual percentage listed (nearly 50% now). I didn't think to take out my SD card prior to downloading, and I read the latest replies here after I'd started the update process. 

 

Anyway, fingers crossed, I think clearing up space for me has fixed this issue. 

Message 16 of 63
ACE - Expert

Re: ATT Android Update for HTC One (M8)


@ParisRat wrote:

@I get the same error messages @ricobhi.
@Glimmerman: Yes, I have that update.
We're the special few where the 6.0 update fails? I have >1.0GB available on the phone + >5.0GB on SD. (Where are the unzipped folders placed?)
Any other ideas? Is the unzipping failing? I find it hard to believe the BMPs are really missing from the install package...

Thanks!

well looking at reports it will take 16 gb of free space to install.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 63
Voyager

Re: ATT Android Update for HTC One (M8)

Tried the istall yesterday afternoon; it failed.  Everytime I check now to re-try it, it says up-to-date.  I tried changing the time on clock to be able to check again and clearing the cache.  Get same message its up-to-date and can't even attempt at re-trying the download.

 

Any suggestions on what's going on?

Message 18 of 63
Voyager

Re: ATT Android Update for HTC One (M8)

I'm also getting this same error along with others. Why would you need 16GB free for a 1GB OTA? That's ridiculous.

 

http://forums.androidcentral.com/htc-one-m8/662670-when-will-t-update-come-htc-one-m8-marshmallow-4....

 

 

I also took the "lets wipe" route and now it's telling me that theres no software update available. Beyond frustrating.

Message 19 of 63

Re: ATT Android Update for HTC One (M8)

Having the same problem as kirkfitz idk what to do

Message 20 of 63
Voyager

Re: ATT Android Update for HTC One (M8)

Yeah, I've read others clearing room over 14gb to work too, and I even have that much room and still failed. To me that seemed far fetched for a solution as well, since it was a 1gb update. I could see having 2 or 3gb free..but I have 14.75. It's like they have taken the update down or something. Mo Versi from HTC on Twitter has been oddly silent for the day after a new update (@moversi).

Anyone been able to receive the download since say noon eastern or know anyone that has?
Message 21 of 63
ACE - Expert

Re: ATT Android Update for HTC One (M8)


@kirkfitz wrote:
Yeah, I've read others clearing room over 14gb to work too, and I even have that much room and still failed. To me that seemed far fetched for a solution as well, since it was a 1gb update. I could see having 2 or 3gb free..but I have 14.75. It's like they have taken the update down or something. Mo Versi from HTC on Twitter has been oddly silent for the day after a new update (@moversi).

Anyone been able to receive the download since say noon eastern or know anyone that has?

@kirkfitz

 

HTC has not posted the images on there website yet either.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 63
ACE - Professor

Re: ATT Android Update for HTC One (M8)

It's unfortunate they're creating such a large map file as part of the install, but the solution is relatively simple.

- get a decent-sized SD (or a larger one if you have one that's full)

- move all your user data (pics, music, etc) and most of your apps to the SD (some apps can't/won't move, but most will)

- make sure you've got >16GB of sytem space free, when the above is done

 

 

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 63

Re: ATT Android Update for HTC One (M8)

Maybe they decided to pull the update after finding issues like the ones we are having?

Message 24 of 63
ACE - Professor

Re: ATT Android Update for HTC One (M8)

Yeah, maybe.  I've written my share of update and install software, and it's hard to imagine a scenario where they'd need 16GB to do an in-place upgrade,

It's possible someone flipped the wrong bit though, and they're trying to make a full mirror of your data, instead, which would align with the 17GB deal, but I'm only guessing here...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 63

Re: ATT Android Update for HTC One (M8)

Yeah that's what I assume. 16GB for an Android update is unrealistic. Hopefully the update is unavailable because they noticed a mistake regarding the whole storage thing and are fixing it. Fingers crossed ;p

Message 26 of 63
Contributor

Re: ATT Android Update for HTC One (M8)

I cleaned up to almost 17 GB free space in internal storage. Update is still failed. Never rooted phone.....

Message 27 of 63
Teacher

Re: ATT Android Update for HTC One (M8)

OK, backed up and wiped internal SD, factory reset phone, and the upgrade went without a hitch. A little more of a pain, but probably the best way to do it. BTW, I just performed the upgrade, so it hasn't been taken down.
Message 28 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

Did they stop the update? I have everything saved and cleared out but now it says my software is up to date. Is there a way to download it manually? 

Message 29 of 63

Re: ATT Android Update for HTC One (M8)

Greaaattt... Managed to clear up 18GB but now it still tells me my software is already up to date. Tried rolling the date & time forward to check again this morning and still getting the same message. RIP long awaited update Smiley Sad

 

Considering wiping my phone but I don't know if it's really worth that...

Message 30 of 63
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