05-12-2016 11:51 AM
I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed. Is there a known issue with this update, or is this a problem specific to my phone?
Solved by: Go to Solution.
05-14-2016 2:52 PM
I was just told by JR from AT&T that the current release for the HTC one M8 is not Marshmallow. The most current release is 5.0.2.
05-14-2016 3:09 PM
05-15-2016 4:41 PM
I wish someone from AT&T would chime in here. I still have not seen the download. This is what the tech told me yesterday 5/14/2016.
hk381p : We have it for the LG, Samsung devices and its coming soon for the HTC and the Motorola devices.
Tim : I was told it was on the 12th. And my phone did update but did not install due to the phone memory being full
hk381p : We released this update on the 12th Android Version: 5.0.2
Software Version: 4.28.502.8
Baseband Version: 4.0.U605761@60113A_40.56.C33074.00_F
Kernel Version: 3.4.0-g324264eand@AABM #1 SMP PREEMPT
Build Number: 4.28.502.8 CL511189 release-keys
File Size: 77MB.
hk381p : But I can tell you the Marshmallow is coming very soon.
05-16-2016 6:23 AM
05-16-2016 8:35 AM
Finally got mine updated this morning. Tried a few times over the weekend with no updates available messages. Tried this morning around 8am EST, told me there was an update. Downloaded the 1GB file and updated without a hitch, makes me think there was some issue with sending the OTA updates or took the file down for it to all of a sudden re-present itself this morning.
Brings my phone to Android 6.0
HTC Sense 7.0
- edited 05-17-2016 7:59 PM
05-18-2016 10:59 AM
05-18-2016 12:45 PM
Apparently it's a known issue currently. Call up tech support and they will
submit a case to have it rectified
yeah so much for testing and more testing right? There is no excuse for a bug like this one! This is the reason ATT needs to get a beta testing community going. Power users sign a NDA and get updates to test.
05-19-2016 10:04 AM
Hello Community and @Manasponge
Thank you so much for the great questions, and feedback regarding this update. It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.
We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC. At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9).
Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).
Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement.
Here is the link for your information:
Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.
If you have other Marshmallow related questions, please join the discussion. We will announce all future Marshmallow info here.
Tim, Community Specialist
05-19-2016 12:47 PM
Well, this message from AT&T says we only need a bit more than 1 gb memory to enable this update to install. I have much more than that available and the install still fails after the OTA download. HTC and AT&T need to figure this out FAST because their solution is not a solution.
- edited 05-19-2016 5:42 PM
So the best solution these two companies can come up with, is to tell user to reset their phone?!?!
05-19-2016 8:19 PM
If it were me, I'd just go with that suggestion to sideload. I know there's all that "at your own risk" verbiage, but really it's a pretty benign process.
This gets around all the problems with the memory constraints, since the stock HTC solution only requires ~1GB, total.
It's easy enough to back up all your data/settings/apps, with Android anyway, in case anything goes awry...
*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.
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