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Re: ATT Android Update for HTC One (M8)

Contributor

ATT Android Update for HTC One (M8)

I have attempted twice download and install the newest update for the HTC One M8 from ATT, and both time the installation has failed.  Is there a known issue with this update, or is this a problem specific to my phone?

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Message 1 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

I was just told by JR from AT&T that the current release for the HTC one M8 is not Marshmallow. The most current release is 5.0.2.

Message 31 of 63
Teacher

Re: ATT Android Update for HTC One (M8)

The new release is most certainly Marshmallow (6.0). BTW, after factory resetting my phone and successfully installing the AT&T update, I decided to unlock the boot loader and install a custom recovery and ROM. Now I'm running 6.0.1 instead of 6.0 and no AT&T bloatware. If you factory reset you might consider this route since you'll have set up the phone again anyway.
Message 32 of 63
Tutor

Re: ATT Android Update for HTC One (M8)

I wish someone from AT&T would chime in here. I still have not seen the download. This is what the tech told me yesterday 5/14/2016.

 

hk381p : We have it for the LG, Samsung devices and its coming soon for the HTC and the Motorola devices.

Tim : I was told it was on the 12th. And my phone did update but did not install due to the phone memory being full

hk381p : We released this update on the 12th Android Version: 5.0.2
Software Version: 4.28.502.8
Baseband Version: 4.0.U605761@60113A_40.56.C33074.00_F
Kernel Version: 3.4.0-g324264eand@AABM #1 SMP PREEMPT
Build Number: 4.28.502.8 CL511189 release-keys
File Size: 77MB.

hk381p : But I can tell you the Marshmallow is coming very soon.

Message 33 of 63
Voyager

Re: ATT Android Update for HTC One (M8)

That rep doesn't know what they are talking about. Here's Mo Versi's tweet stating it's Marshmallow released on the 12th.

 

https://twitter.com/moversi/status/730463993400156160

 

Message 34 of 63
Highlighted
Voyager

Re: ATT Android Update for HTC One (M8)

Finally got mine updated this morning.  Tried a few times over the weekend with no updates available messages.  Tried this morning around 8am EST, told me there was an update.  Downloaded the 1GB file and updated without a hitch, makes me think there was some issue with sending the OTA updates or took the file down for it to all of a sudden re-present itself this morning.

 

Brings my phone to Android 6.0

HTC Sense 7.0

Software 6.20.502.5

 

 

Message 35 of 63
Voyager

Re: ATT Android Update for HTC One (M8)

Were you clearing data on the Htcdm app to get that 24h counter to go away?

Message 36 of 63

Re: ATT Android Update for HTC One (M8)

Checked for an update a minute ago and it is now downloading, fingers crossed it works this time. If you are like me and kept setting the date forward to check for the update just clear htcdm apps' data (there are two for me)

Edit: after taking all day to DL for whatever reason; it failed again
Message 37 of 63

Re: ATT Android Update for HTC One (M8)

I don't know about that space thing. I have over 10gb available, and my wife has over 18! Still fails on both phones...
Message 38 of 63
Employee

Re: ATT Android Update for HTC One (M8)

Apparently it's a known issue currently. Call up tech support and they will
submit a case to have it rectified Smiley Happy
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 39 of 63
ACE - Expert

Re: ATT Android Update for HTC One (M8)


@David606 wrote:
Apparently it's a known issue currently. Call up tech support and they will
submit a case to have it rectified Smiley Happy

@David606

 

yeah so much for testing and more testing right?  There is no excuse for a bug like this one!  This is the reason ATT needs to get a beta testing community going.  Power users sign a NDA and get updates to test.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 63
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎05-19-2016 10:05 AM

Re: ATT Android Update for HTC One (M8)

Hello Community and @Manasponge

 

Thank you so much for the great questions, and feedback regarding this update.  It seems that many of you have been able to successfully download the newest Marshmallow OS for the M8 and M9, but if you are still having issues, please see the info below.

 

M8 Release Details

 

M9 Release Details

 

We have heard the feedback about the large requirement of free space needed for the install and have sent this to HTC.  At this time, HTC has advised that the free space required to download M8 and M9 are 1212.5MB (M8) and 1552.88MB (M9). 

 

Once the package is downloaded, the installation requires 150MB (which was already reserved during FOTA download).

 

Although not supported by AT&T, HTC has advised that customers can sideload the update to bypass the large storage requirement. 

 

Here is the link for your information:

Please contact HTC if you have any questions regarding the below information. Sideloading will wipe your device and restore to factory settings.

M8 - http://www.htc.com/us/support/htc-one-m8-att/news/.

M9 - http://www.htc.com/us/support/htc-one-m9-att/news/

 

If you have other Marshmallow related questions, please join the discussion.  We will announce all future Marshmallow info here.

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 41 of 63

Re: ATT Android Update for HTC One (M8)

Welp, based on the solution I guess it's time to just factory reset then...
Message 42 of 63

Re: ATT Android Update for HTC One (M8)

Well, this message from AT&T says we only need a bit more than 1 gb memory to enable this update to install. I have much more than that available and the install still fails after the OTA download. HTC and AT&T need to figure this out FAST because their solution is not a solution.

Message 43 of 63
Contributor

Re: ATT Android Update for HTC One (M8)

So the best solution these two companies can come up with, is to tell user to reset their phone?!?!

Message 44 of 63
ACE - Master

Re: ATT Android Update for HTC One (M8)

If it were me, I'd just go with that suggestion to sideload.  I know there's all that "at your own risk" verbiage, but really it's a pretty benign process.  

This gets around all the problems with the memory constraints, since the stock HTC solution only requires ~1GB, total.

It's easy enough to back up all your data/settings/apps, with Android anyway, in case anything goes awry...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 45 of 63
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